Senior Product Director, Agent Experience

Senior Product Director, Agent Experience Overview

WPP is seeking an experienced Senior Product Director for Agent Experience to lead the development of how agents are built, published, discovered, and trusted across the WPP Open platform. This role combines the responsibilities of managing the Agent Builder, where agents are created, and the Agent Catalog & Hub, where these agents are published and governed. The ideal candidate will have experience in scaling creation platforms and understand the importance of governance in product management.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the Agent Builder and Agent Catalog & Hub, ensuring alignment with WPP Open’s overall strategy and business goals.
• Collaborate with Product Leadership to develop a product roadmap that emphasizes value realization through lean and iterative methodologies.
• Define the user experience for creating agents, catering to both non-technical and technical users.
• Oversee the discovery, trust, and reuse aspects of the Catalog & Hub, including search functionality, taxonomy, metadata management, ownership, versioning, ratings, and lifecycle management.
• Integrate governance into the product, ensuring that classification, review, approval, and publication controls are inherent capabilities.
• Guide the transition from an agent catalog to a skills marketplace.
• Work closely with Engineering, Design, and UX teams to create a seamless journey for building, publishing, and adopting agents.
• Set clear objectives for cross-functional teams and ensure alignment of plans and workstreams.
• Balance governance features with the introduction of new capabilities.
• Provide daily vision, direction, and motivation to the product team, which includes product management, data analysts, engineers, and product enablement.
• Utilize data to inform product strategies and plans, focusing on catalog health, duplication, adoption, abandonment, and build patterns.
• Act as the customer advocate by balancing platform priorities with the needs of agencies, operations teams, and clients.
• Keep stakeholders informed about strategic direction and product roadmap, and communicate new product releases to facilitate successful advocacy and adoption.

Qualifications

• Significant experience in Product Management, Product Ownership, or similar roles, particularly with enterprise-scale platform products.
• Demonstrated success in delivering enterprise SaaS platform products.
• Familiarity with platforms like Salesforce Agentforce and ServiceNow AI Agent Studio, including their adoption and governance in large enterprises.
• Knowledge of modern agent architectures, including LLMs, RAG patterns, tool and function calling, and prompt design.
• Experience in managing discovery and distribution at scale, including search, taxonomy, metadata design, and lifecycle management.
• Proven ability to treat governance, compliance, or quality as integral product capabilities.
• Expertise in leading agile development frameworks for technical product delivery and collaborating with cross-functional teams.
• Experience in integrating products with third-party enterprise systems, including understanding APIs and data interoperability.
• Experience in mentoring or coaching Product Managers and Product Owners, enhancing processes and tools across teams.

Benefits

• Hybrid working model, with teams expected to be in the office approximately four days a week.
• Commitment to fostering a culture of creativity, collaboration, and connection.
• Opportunities for career development and growth within the company.

Degree Requirement: Not Specified

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