Global Hub Operations Director

Global Hub Operations Director Overview

As the Global Hub Operations Director at WPP Production, you will lead the operational performance and development of Studio A’s global production hub network. Your role will involve setting consistent operating standards across various locations, transforming demand into actionable capacity plans, and ensuring that hubs deliver high-quality work in line with client agreements.

You will connect Hub Operations Leads, delivery and capability leaders, and various functional teams including Commercial, Talent, HR, Finance, Technology, and Facilities to make informed decisions regarding capacity, location, cost, and risk. Reporting to the Global Operations Director, you will manage and develop the Hub Operations Leads across the global network, ensuring clear local accountabilities and escalation routes.

Key Responsibilities:

• Establish the hub operating model, decision rights, and governance for shared capacity, prioritizing Worldwide and Geo demand.
• Maintain a comprehensive Hub Playbook covering planning, onboarding, compliance, service management, and financial controls.
• Conduct regular hub leadership meetings to report on status, decisions, and cross-hub learning.
• Translate demand forecasts into a continuous view of capacity by hub, skill, language, and employment type.
• Lead operational readiness for Workshops and other surges, managing staffing, technology, security, and contingency plans.
• Provide operational data to support the commercial model, ensuring consistent measurement of demand, effort, and cost.
• Collaborate with Commercial and Finance teams to ensure forecast accuracy and manage operational variances.
• Define operational requirements for resource management platforms and ensure data quality across hubs.
• Lead, mentor, and assess Hub Operations Leads, fostering an integrated leadership team.

Requirements:

• Extensive experience in senior operations leadership within complex, multi-location production environments or comparable settings.
• Strong understanding of capacity planning, workforce management, service performance, and financial controls.
• Ability to analyze incomplete demand and cost data to create practical scenarios and executive recommendations.
• Proficient in metrics and capable of challenging assumptions effectively.
• Experience in scaling or reshaping hub operations and managing security and continuity requirements.
• Demonstrated collaborative leadership skills, sound judgment under pressure, and strong stakeholder management abilities.
• Excellent written and verbal communication skills, with the ability to convey information clearly across cultures and functions.

Benefits:

• Opportunity to work in a hybrid model, fostering creativity and collaboration.
• Access to diverse projects and global career opportunities within WPP’s extensive network.
• Support for professional growth and skill development in a collaborative environment.

Degree Requirement: Not Specified

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