Revenue Operations Lead

Revenue Operations Lead Overview

At Borderless, we are on a mission to create a world where borders do not hinder movement. Since our inception in 2023, we have assisted over 600 UK businesses and 15,000 individuals in navigating the complexities of immigration. Our technology-driven platform simplifies Home Office compliance, visa processing, and sponsor license applications, making immigration more accessible. As we continue to grow, we are looking for a Revenue Operations Lead to join our team.

Role Overview

The Revenue Operations Lead will be responsible for building and scaling the systems, data, and processes that support our go-to-market teams. Reporting directly to the CEO, you will be the sole dedicated RevOps hire, allowing you the freedom to shape the revenue engine from the ground up. Your initial focus will be to establish HubSpot as the trusted source of truth for our business data, ensuring it is clean and connected.

Responsibilities

• Oversee the entire Revenue Operations function, reporting directly to the CEO and managing RevOps independently.
• Establish and maintain HubSpot as the primary source of truth for business data, ensuring it is clean, measurable, and interconnected.
• Develop and manage pipeline reporting, revenue forecasting, and executive reporting to provide insights on pipeline trends and revenue performance.
• Own the structure, hygiene, and governance of the CRM (HubSpot) and optimize the go-to-market (GTM) tech stack, including sales tools and marketing automation platforms.
• Define consistent revenue metrics and reporting standards across GTM teams, improving systems through automation and experimentation.
• Design and enhance GTM processes, documenting playbooks for Sales, Marketing, and Customer Success teams.
• Collaborate with Marketing on lead scoring, segmentation, and nurture flows to optimize customer engagement.
• Implement attribution models to measure campaign performance and analyze funnel conversion rates for improved revenue efficiency.
• Manage outbound systems, including target lists and prospect buying signals, to enhance the effectiveness of the SDR team.
• Ensure that GTM teams operate from a unified and trusted view of revenue data and systems.

Requirements

• Minimum of 3 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a similar data-driven role, preferably in B2B SaaS.
• Proven experience managing HubSpot and other modern RevOps tools, including CRM and marketing automation systems.
• Demonstrated ability to build or enhance GTM processes, reporting frameworks, and revenue systems.
• Strong analytical and communication skills, capable of translating complex revenue data into actionable insights.
• Hands-on experience in building outbound systems using Clay or similar tools, including data enrichment and operationalizing outbound efforts with an SDR team.
• Comfortable in high-growth environments where systems and processes are still developing.
• Highly proactive and self-directed, with a knack for identifying and prioritizing opportunities for system and process improvements.

Benefits

• Hybrid working model with 3 days in the office and 2 days remote.
• Monthly in-office lunches and team events.
• Annual offsite events, with the last one held in Marrakesh.
• Comprehensive private medical insurance.
• 25 days of annual leave plus 3 additional days between December 25th and January 31st, in addition to bank holidays.
• One-week work-from-anywhere policy.
• £500 annual budget for learning and development.
• Regular performance reviews every 6 months with opportunities for promotion.
• Provision of necessary equipment, including a laptop and peripherals.
• Cycle to Work scheme and employer pension contributions via Smart Pension.
• Access to mental health support through Spill.
• Onsite gym facilities in Shoreditch.

Degree Requirement: Not Specified

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