Office Technology Product Owner

Office Technology Product Owner Overview

WPP is a leading partner in growth for some of the world’s most valuable brands, providing a blend of media intelligence, data solutions, creativity, and strategic counsel. As part of WPP Enterprise Technology, the Office Technology Product Owner will play a crucial role in enhancing the technology experience for clients and employees alike.

Responsibilities

• Oversee the roadmap, standards, and backlog for office technology including meeting rooms, room booking systems, printing, and signage.
• Ensure a consistent and modern technology experience in the office environment.
• Manage operations with Kyndryl and other AV vendors, approving any changes made.
• Handle hardware standards, lifecycle management, and refresh processes.
• Collaborate with facilities and agencies to enhance room and workplace technology.
• Prioritize demand and drive continuous improvement initiatives.
• Define service outcomes, standards, and SLAs for Kyndryl and other partners.
• Monitor Kyndryl’s performance, manage demand and escalations, maintaining WPP’s accountability for service delivery.
• Approve changes from partners before they are implemented in production.

Requirements

• Experience in product or service ownership related to meeting-room and office technology.
• Familiarity with Microsoft Teams Rooms, AV systems, signage, printing, and room-booking platforms.
• Knowledge of hardware lifecycle management and standards.
• Experience in vendor governance and managing SLAs.
• Ability to manage backlogs and engage with stakeholders effectively.
• Proven track record in product or service ownership for relevant technologies.
• Experience in overseeing third-party or managed-service delivery in accordance with SLAs.
• Possession of relevant certifications or a degree, or equivalent professional experience.
• Ability to balance user experience, security, cost, and operational stability in decision-making.
• Strong communication skills for interacting with both technical and non-technical stakeholders.
• Proficient in using data and user feedback to drive improvements.

Benefits

• A culture that encourages extraordinary work and creativity.
• Opportunities to influence and complete projects on an unparalleled scale.
• Engaging and challenging work with a team of creative problem solvers.

This position follows a hybrid working model, with teams expected to be in the office around four days a week. WPP is committed to fostering an inclusive environment and encourages applicants from diverse backgrounds to apply.

Degree Requirement: Not Specified

Visa Sponsorship May be