Hard FM Manager

Hard FM Manager Overview

The Hard FM Manager position at North London NHS Foundation Trust involves overseeing outsourced Hard Facilities Management services, primarily based at Highgate Mental Health Centre, with potential work across various sites including Chase Farm Hospital and St Ann’s Hospital. The role requires a high level of autonomy in managing contracts and ensuring compliance with Trust policies and statutory frameworks.

Main Responsibilities

• Act as the Trust’s Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively in accordance with contractual requirements.
• Monitor and challenge contractor performance against KPIs, service specifications, and quality standards.
• Provide technical assurance for statutory maintenance, PPM, reactive maintenance, and lifecycle activities.
• Ensure compliance with legislation, HTMs, HBNs, and health and safety requirements.
• Conduct audits, inspections, and assurance reviews to verify compliance and service quality.
• Manage maintenance backlogs, asset conditions, and risks, implementing necessary mitigation measures.
• Serve as a liaison between Trust stakeholders and Hard FM service providers.
• Investigate estates-related incidents, complaints, service failures, and contractual non-compliance.
• Prepare performance, compliance, and assurance reports for senior management and governance groups.
• Support compliance with CQC standards, PAM, ERIC, and other regulatory requirements.
• Monitor contractor financial performance, validate invoices, and ensure value for money.
• Support the Hard FM Supervisor in operational tasks.
• Utilize CAFM systems and performance data to enhance contract management.
• Develop local procedures, contract management processes, and service improvement initiatives.

Qualifications

• Essential: Degree-level qualification/NVQ Level 5 or equivalent in facilities management, estates, engineering, building services, or contract management.
• Essential: NEBOSH Certificate or equivalent health and safety qualification.
• Desirable: HNC/HND or degree in building services, engineering, or a related technical discipline, along with membership in a relevant professional body.

Skills

• Essential: Strong technical knowledge of Hard FM systems and statutory compliance requirements.
• Essential: Strong contractor management skills, including the ability to challenge poor performance.
• Essential: Good financial awareness, including invoice validation and budget monitoring.

Experience

• Essential: Significant experience in Hard FM, estates, engineering, or contract management in a healthcare or public sector environment.
• Desirable: Knowledge of NHS estates governance and CQC requirements.

This role is subject to a Disclosure and Barring Service Check and is open to applications from individuals requiring Skilled Worker sponsorship to work in the UK.

Degree Requirement: Bachelor’s

Visa Sponsorship Promising