Forward Deployed Engineer Product

Forward Deployed Engineer Product Overview

We are seeking a Forward Deployed Engineer to join our team at Apollo Research, focusing on our coding agent security product, Watcher. This role involves working closely with customers to ensure successful deployment and integration of Watcher into their environments, providing exceptional support and feedback throughout the process.

Key Responsibilities

• Manage the entire process of customer deployments, including cloud, on-premises, and self-hosted backends, from initial architecture discussions to production rollout.
• Develop integrations between the Watcher product and customer environments, including coding agent setups, security operations tools, identity and access systems, and CI/CD pipelines.
• Configure and optimize monitors, policies, and permissions tailored to each customer’s workflows, ensuring monitoring quality is maintained with real traffic.
• Troubleshoot issues in customer environments, often under pressure, and collaborate with the product team to resolve them.
• Conduct technical evaluations and proof of concepts (POCs) with potential customers, scoping pilots, deploying Watcher, and demonstrating its value.
• Act as the technical liaison for security and engineering leaders during evaluations, addressing architecture and security inquiries, and providing demonstrations based on actual use cases.
• Collaborate with the AI Security & Control Engineer on security questionnaires, architecture reviews, and customer penetration test support during the procurement process.
• Provide feedback to the team regarding technical aspects that influence deal progression or stagnation.
• Serve as the primary technical contact for key customers, managing escalations, incident communications, and feature requests.
• Create customer-specific capabilities when necessary and engage in discussions about which features should be incorporated into the core product.
• Transform deployment experiences into reusable documentation and tools that streamline future deployments.
• Represent customer needs in product planning, leveraging insights gained from direct interactions.

Job Requirements

• A solid engineering background with at least 3 years of experience in developing and deploying production software.
• Proficiency in multiple programming languages, primarily Python and TypeScript, with the ability to quickly understand unfamiliar code.
• Comfortable working with cloud infrastructure, networking fundamentals, and deployment tools.
• Strong interpersonal skills, capable of effectively communicating with both technical engineers and security executives.
• Ability to maintain composure and constructiveness in high-pressure situations, fostering trust with customers.
• Demonstrated initiative and ownership, proactively identifying and resolving customer issues without waiting for formal requests.
• Adaptability to a fast-paced startup environment, with a willingness to handle ambiguity and shifting priorities.
• Judgment to discern between custom requests and those that should be integrated into the core product, with the ability to communicate this diplomatically.
• Excellent written communication skills for creating clear deployment documentation, incident updates, and POC reports.
• Familiarity with leveraging AI tools for engineering tasks while ensuring high-quality outputs.

Benefits

• Competitive salary with equity options.
• Salary range: $222,000 – $290,000 in San Francisco; £149,000 – £195,000 in London.
• Flexible working hours and arrangements.
• Unlimited vacation and sick leave.
• Up to 6 months of paid parental leave.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with competitive employer matching.
• Free meals, including lunch, dinner, and snacks on workdays.
• Paid travel for work-related trips, including retreats and conferences.
• Annual professional development budget of $1,000.
• Relocation assistance and coverage of visa fees if applicable.

This position is based in our London or San Francisco office and requires occasional travel to customer sites. We offer flexible working hours and some work-from-home arrangements. We sponsor visas in both the UK and US, and while sponsorship isn’t guaranteed for every role, we will work with you to find the appropriate visa route if an offer is made.

Degree Requirement: Not Specified

Visa Sponsorship Promising