Field Service Engineer

Field Service Engineer Overview

Jungheinrich is a leading global company in intralogistics, dedicated to excellence and continuous improvement. We are currently seeking a Field Service Engineer to join our customer service engineering team, specifically covering the Wakefield area. This position plays a crucial role in assisting the Area Service Manager to meet site performance goals and standards.

Role Responsibilities

• Perform preventative maintenance on materials handling and ancillary equipment.
• Carry out repairs on materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts inventory effectively.
• Build and maintain strong customer relationships through effective communication, ensuring customer expectations align with contractual obligations.
• Work closely with the after-sales office to provide customers with accurate information regarding repair times and estimated arrival times.
• Identify and communicate chargeable follow-up work to customers, ensuring timely completion.
• Ensure compliance with all company and customer health and safety protocols.
• Identify potential sales leads for Jungheinrich equipment and after-sales products.
• Act as a representative of the company at all times.
• Perform additional duties as assigned by the Area Service Manager, which may include call-outs and working outside of standard hours.

Working Hours

This position entails a 40-hour work week, with standard hours from 07:30 to 16:00, Monday to Friday. Overtime opportunities are available, and an electric vehicle along with a charger will be provided.

Person Specification

We are looking for candidates with a mechanical and electrical bias, ideally from a maintenance or service background such as general automotive technicians, HGV, mobile plant, forklift, or military vehicle engineers. A clean driving license and a good level of education are essential. Experience in customer-facing roles is crucial, and candidates should be comfortable working independently. Supervisory experience is desirable.

Competencies Required

• Time Management
• Problem Solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business Acumen
• Customer Orientation
• Decision Making
• Innovation
• Negotiation and Influencing
• Team Working

Degree Requirement: Not Specified

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