Enterprise Account Manager – German Speaking

Enterprise Account Manager – German Speaking Overview

OpenTable, a leader in the restaurant technology industry, is seeking an Enterprise Account Manager who speaks German fluently. This role is based in London and involves managing a portfolio of strategic restaurant group partners across the EMEA region, primarily in Germany.

Key Responsibilities

• Manage and nurture relationships with senior stakeholders across a portfolio of strategic restaurant group partners.
• Serve as the primary strategic advisor to customers after the sale, focusing on retention, product utilization, and commercial growth.
• Conduct consultative business reviews based on data analysis, operational insights, and industry knowledge.
• Advise customers on guest trends, operational best practices, and opportunities for revenue optimization.
• Navigate complex stakeholder environments and build consensus among operational and executive decision-makers.
• Identify potential commercial risks and growth opportunities within your portfolio.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to provide strategic solutions for customers.
• Consistently meet retention and revenue targets in a high-performance setting.

Qualifications

• Significant experience in Enterprise or Strategic Account Management, particularly with complex, high-value B2B accounts.
• Direct experience in the restaurant, hospitality, or hospitality technology sectors is crucial.
• Proven track record of managing relationships with executive-level stakeholders in multi-site or strategic customer organizations.
• Strong understanding of restaurant operations and the challenges faced by hospitality groups.
• Excellent consultative and commercial skills, with the ability to influence customer decision-making.
• Highly analytical, with confidence in using data to inform recommendations and demonstrate return on investment.
• Ability to work independently in a fast-paced, target-driven environment.
• Familiarity with Salesforce or similar CRM systems is preferred.
• Fluency in both German and English is essential.

Benefits

• Flexible working arrangements, including the option to work from almost anywhere for up to 20 days per year.
• Generous vacation policy, including your birthday off and paid volunteer days.
• Annual company-wide recharge week for team members to reset.
• Private health and dental insurance, along with company-paid therapy services.
• Subscription to Headspace and access to an Employee Assistance Program with 24/7 GP services and legal advice.
• Income protection and life assurance coverage.
• Investment in career development through Development Dollars and access to numerous learning resources.
• Pension contributions, discounted gym memberships, and options for Bike2Work and season ticket loans.
• Regular social events, Thursday happy hours, and free lunches in the office twice a week.

This hybrid role requires regular travel to meet with accounts, and candidates must be fluent in both German and English. If you are passionate about the hospitality industry and have the necessary experience, we encourage you to apply.

Degree Requirement: Not Specified

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