Account Manager

Account Manager Overview

Convene Hospitality Group (CHG) operates a diverse portfolio of lifestyle brands dedicated to creating unique places and experiences that foster connections among people. The company specializes in designing, developing, and managing hospitality-driven venues for a variety of gatherings, from intimate corporate meetings to large-scale brand activations. If you are passionate about facilitating inspiring moments of connection, we invite you to consider joining our team.

Position Overview

We are looking for an Account Manager to become a part of our global sales team, reporting directly to the Head of Meeting & Event Sales.

Key Responsibilities

• Develop and maintain a comprehensive understanding of Convene Hospitality Group’s offerings and locations to enhance brand visibility in local and regional markets.
• Ensure personal sales targets align with the overall business objectives by understanding the company’s strategic plan on various levels.
• Conduct detailed site inspections, virtual tours, and client meetings, while also assisting in quarterly business reviews for key accounts.
• Identify and engage with new local decision-makers in the meeting and event sector, while nurturing relationships with existing clients and referral partners.
• Respond promptly to client inquiries and maintain accurate account information for all assigned key accounts.
• Negotiate and finalize agreements according to client specifications while adhering to the company’s pricing policies.
• Stay informed about competitors and maintain relationships with industry counterparts.
• Participate in networking events and organize familiarization trips for accounts to foster business growth.
• Build and maintain relationships with assigned key accounts through a consultative sales approach to achieve and surpass sales goals.
• Manage a portfolio of accounts selected based on their location, volume, and spending potential.
• Solicit and secure repeat business from allocated accounts and manage the sales pipeline effectively.
• Lead and process all inquiries in a timely manner, ensuring alignment with the sales strategy of CHG.
• Collaborate with line managers to develop Account Plans for assigned accounts and identify growth opportunities within organizational structures.
• Support regional sales initiatives to enhance market share and deliver value to clients across the brand portfolio.
• Maximize client experience and revenue through technology and upselling opportunities.
• Identify potential accounts for Platform Partnership Agreements that align with the revenue strategy and growth of the Meetings and Workplace portfolio.
• Collect and document key account insights, metrics, and feedback in the company’s CRM system to enhance understanding and strategy.

Qualifications

• A minimum of 2 years of experience in a sales-related role.
• Experience in physical or virtual events, real estate, or flexible workspaces is advantageous.
• Exceptional written and verbal communication skills.
• Strong organizational and time management abilities.
• Proven capability to build effective relationships with clients.
• Ability to collaborate effectively with team members.

Benefits

• Private medical insurance and subsidized fitness and eye care.
• Access to well-being and personal support programs.
• 25 days of annual leave plus bank holidays and company sick pay.
• Bonus scheme and interest-free loans for rail travel or further education.
• Cycle to Work program to promote sustainable commuting.
• Opportunities for career development and recognition of achievements.
• Community engagement through volunteer and donation initiatives.

At Convene Hospitality Group, we are committed to creating an inclusive environment where diverse backgrounds, perspectives, and experiences are valued. Our core values of GRIT (Genuine, Relentless, Integrity, and Teamwork) guide our interactions and support our mission to foster a welcoming workplace.

If you are eager to grow, learn, and make a meaningful impact, we would love to have you join our team.

Degree Requirement: Not Specified

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