Senior Operational Performance Lead

Senior Operational Performance Lead Overview

The Senior Operational Performance Lead is a key position within the Trust’s performance management function, tasked with spearheading operational performance improvements across various services. This role emphasizes constitutional standards, elective recovery, and achieving key access targets. The successful candidate will provide senior leadership and oversight to ensure that improvement plans are credible and actionable, collaborating closely with divisional and specialty teams to enhance productivity and data quality.

Main Responsibilities

• Lead performance improvement and recovery initiatives across a designated portfolio of services, ensuring adherence to operational standards.
• Develop, coordinate, and monitor recovery plans for specialties and divisions, ensuring that trajectories are credible and aligned with Trust objectives.
• Enhance processes for patient tracking list management, pathway validation, and accuracy of clock stops while escalating performance risks as necessary.
• Facilitate effective operational control rooms and arrangements to identify and address vacant capacity, backlog risks, and performance deterioration.
• Analyze complex performance data and provide clear recommendations, risks, and required actions for operational, divisional, and executive stakeholders.
• Collaborate with corporate and divisional teams to ensure that reporting is accurate and timely, supporting the delivery of improvement priorities.
• Lead specific projects or programs focused on elective recovery, access improvement, backlog reduction, and operational transformation.
• Establish strong working relationships with divisional leaders, clinical teams, and corporate functions to foster engagement in performance improvement efforts.
• Act as a deputy for the Head of Operational Performance when necessary regarding operational performance delivery.

Requirements

• A Master’s degree in a relevant field or equivalent experience.
• At least five years of management experience at a senior level, preferably in a healthcare environment.
• Proven track record in delivering performance improvement and recovery against set targets.
• Experience working collaboratively across organizational boundaries with clinical and operational teams.
• Demonstrated ability to manage and implement change in complex environments.
• Strong analytical skills with the capability to interpret complex data for informed decision-making.
• Excellent organizational skills to prioritize competing demands and meet deadlines.
• Highly developed communication skills for presenting complex information clearly and effectively.
• Experience in project management, financial management, or change management processes, with relevant training such as PRINCE2 or Agile being advantageous.

Benefits

• Competitive salary ranging from £66,582 to £77,368 per annum, pro rata.
• Permanent contract offering full-time hours.
• Opportunities for continuous professional development and training.
• Engagement in a teaching hospital environment with a commitment to education.

Degree Requirement: Bachelor’s

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