Senior Account Manager

Senior Account Manager Overview

Convene Hospitality Group (CHG) operates a diverse global portfolio of lifestyle brands dedicated to creating spaces and experiences that foster connections among people. The company specializes in designing, developing, and managing hospitality-driven venues for various gatherings, from intimate corporate meetings to large-scale brand activations. If you are passionate about facilitating meaningful interactions, we invite you to consider joining our team as a Senior Account Manager.

The Senior Account Manager will be an integral part of our Sales team, reporting directly to the Director of Sales UK. In this role, you will be responsible for exceeding revenue targets through strategic sales and account management initiatives that align with our broader commercial objectives.

Key Responsibilities:

• Achieve and surpass revenue targets through effective sales strategies and account management aligned with the company’s commercial goals.
• Develop and maintain relationships with managed accounts, aiming to elevate them to a higher regional or enterprise level and identify opportunities for Master Service Agreements across the global portfolio.
• Drive new revenue growth by leveraging opportunities in the experiential events sector.
• Act as a knowledgeable resource on Convene’s product offerings, including meeting and technology solutions, and translate these features into practical solutions for clients.
• Maintain a strong sales presence through both in-person and virtual engagements.
• Demonstrate comprehensive knowledge of competitors and effectively communicate the unique value proposition of Convene.
• Expand demand through strategic account development, enhancing your network and fostering long-term relationships.
• Stay informed about Convene’s products and locations to contribute to local and regional brand awareness.
• Align personal sales targets with the overall business plan at local, regional, and global levels.
• Share insights on market intelligence and industry trends with the Senior Leadership team.
• Conduct site inspections, virtual tours, client meetings, and quarterly business reviews for key accounts.
• Build relationships with new decision-makers while nurturing existing clients and referral partners.
• Respond promptly to client inquiries and keep account details updated for key accounts.
• Negotiate and finalize agreements while adhering to internal pricing guidelines and ensuring client needs are met.
• Monitor the competitive landscape and maintain relationships with industry peers.
• Participate in trade shows, networking events, and sessions to identify new business opportunities.
• Exceed financial goals set for both quarterly and annual performance.
• Manage a portfolio of accounts based on location, volume, and spending, targeting new business to enhance market share across the global brand portfolio.
• Ensure client satisfaction and retention by securing repeat business from allocated accounts.

Qualifications:

• A minimum of 5 years of experience in a commercial role within the UK meetings and events sector.
• Demonstrated success in selling to corporate and agency markets in London.
• Familiarity with experiential events in both business and consumer contexts.
• Exceptional networking and relationship-building skills in a sales environment.
• Ability to work independently while also thriving in a collaborative team setting.
• Strong written and verbal communication skills.

Benefits:

• Private medical insurance for health and wellness.
• Subsidized eye care and fitness membership.
• Access to an Employee Assistance Program for well-being support and personal advice.
• 25 days of annual leave in addition to bank holidays, along with company sick pay.
• Bonus scheme and financial support options, including interest-free loans for rail season tickets and further education.
• Subsidized bicycle purchase through the Cycle to Work scheme.
• Continuous professional and personal development opportunities.
• Employee recognition programs to celebrate achievements and milestones.
• Opportunities to engage in community service and give-back initiatives.

Degree Requirement: Not Specified

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