Learning Operation Manager

Learning Operation Manager Overview

Join Pigment, an innovative AI-powered business planning and performance management platform, as a Learning Operations Manager. This role is pivotal in scaling the educational ecosystem for customers, partners, and certification programs. You will be responsible for the operational foundation that enables effective learning and certification on Pigment’s platform.

Key Responsibilities

• Oversee the operational execution of educational programs for customers and partners at scale.
• Design and enhance operational workflows to minimize manual tasks and boost program efficiency.
• Identify automation opportunities for learner communications, registrations, reminders, certifications, and reporting using AI-driven workflows.
• Assess new AI tools that can enhance learner support, program management, and operational scalability.
• Create systems that allow educational programs to expand without a corresponding increase in administrative workload.
• Support the growth and uptake of Pigment’s certification programs among customers and partners.
• Develop certification pathways that facilitate learner advancement from basic to advanced levels.
• Collaborate with stakeholders to promote awareness, participation, and completion of certification programs.
• Assist in train-the-trainer initiatives to enhance Pigment’s educational delivery capabilities.
• Contribute to the development of the broader talent ecosystem through scalable educational programs.
• Utilize AI-driven engagement strategies to enhance learner activation, certification completion, and program involvement.
• Analyze data and predictive insights to identify areas for improving learner progression through certification pathways.
• Experiment with AI-enabled strategies for talent ecosystem development and readiness.
• Act as the primary administrator for the Learning Management System (LMS) and other learning technologies.
• Design scalable learning operations that integrate platform capabilities, workflow automation, and AI processes.
• Develop and maintain automations to streamline administration tasks related to enrollment, reporting, certifications, learner support, and content management.
• Collaborate with internal teams to connect learning systems with business systems and AI workflows.
• Evaluate and adopt new AI capabilities that enhance learning operations, personalization, content discoverability, and learner engagement.
• Ensure governance, data quality, security, and platform integrity while continuously enhancing operational efficiency.
• Utilize AI-powered analytics and reporting tools to track trends in learner behavior, certification uptake, and program success.
• Create dashboards that deliver actionable insights to stakeholders in Customer Education, Partner Enablement, and Customer Experience.
• Continuously seek opportunities to leverage automation and AI to enhance operational performance and learner experience.

Qualifications

• Minimum of 4 years of experience in learning operations, education programs, certification management, or related fields.
• Experience managing Learning Management Systems (LMS) such as Docebo, Skilljar, Cornerstone, or LearnUpon.
• Proven ability to manage cross-functional programs and operational workflows effectively.
• Experience in customer education, partner education, enablement, certification, or talent development initiatives.
• Strong analytical skills to utilize data for improving program adoption, engagement, and outcomes.
• Ability to balance strategic program objectives with operational execution.
• Excellent stakeholder management skills and capability to collaborate across various teams.
• Experience in a high-growth SaaS environment is preferred.
• Fluency in English is required.

Benefits

• Competitive salary package.
• Stock options to participate in Pigment’s growth.
• Bike2work scheme to promote eco-friendly commuting.
• Flexible working hours and trust-based work environment.
• Annual company offsite and modern office locations in major cities.
• Provision of high-quality equipment to facilitate effective work.
• Remote-friendly work culture.

Degree Requirement: Not Specified

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