Data Science Manager, Networks Data & AI

Data Science Manager, Networks Data & AI Overview

At BT, data plays a crucial role in the development, operation, and evolution of one of the UK’s largest digital infrastructures. The Networks Data & AI team is dedicated to transforming extensive network data into actionable insights, products, and solutions that enhance customer experiences, improve operational efficiency, and shape the future of connectivity. We are seeking a Data Science Manager who excels in technical expertise and inspirational leadership to guide a talented team of data scientists and analysts.

This position offers the chance to tackle large-scale, impactful challenges where your solutions can significantly influence decisions across BT and generate measurable business value. Your work will contribute to improving network performance and reducing operational costs, addressing complex issues that affect millions of customers daily.

Key Responsibilities

• Lead and develop a team of data scientists and analysts, fostering an inclusive and high-performing work environment.
• Translate complex business challenges into actionable data science solutions utilizing machine learning, AI, and advanced statistical methods.
• Design, build, and deploy scalable data products that facilitate strategic decision-making within the Networks division and across BT Group.
• Analyze large-scale network datasets to uncover opportunities for enhancing efficiency, performance, and customer satisfaction.
• Collaborate with engineering, architecture, product, and business stakeholders to deliver comprehensive end-to-end solutions.
• Effectively communicate complex technical findings through engaging data storytelling, visualizations, and clear recommendations.
• Drive innovation and contribute to the strategic direction of Data Science and AI within BT Networks.

Essential Skills and Experience

• Demonstrated experience in applying machine learning, AI, and statistical techniques to address complex, real-world business challenges, from problem definition to implementation and measurable outcomes.
• Proficiency in Python and contemporary data science methodologies, underpinned by a solid foundation in mathematics, statistics, and analytics.
• Comfortable working with large datasets and developing data-driven solutions.
• Experience in leading, coaching, and developing technical teams, with a focus on creating high-performing environments and supporting colleagues’ growth.

Desirable Skills and Experience

• Experience working within large, complex, or regulated organizations.
• Knowledge of telecommunications, networking, broadband, voice, TV, or related infrastructure domains.
• Experience deploying and operationalizing machine learning solutions in cloud environments such as AWS or GCP.
• Strong stakeholder management skills, including influencing senior audiences and translating technical concepts for non-technical stakeholders.
• Experience driving data-driven transformation or establishing new AI and analytics capabilities within an organization.

Benefits

• Competitive salary with a 10% on-target annual bonus.
• Access to a 24/7 online private GP for you and your immediate family.
• Market-leading paid carers leave, allowing up to 2 weeks off.
• Equalized maternity, paternity, and adoption leave with 18 weeks at full pay and 8 weeks at half pay.
• Discounts on EE and BT products, including mobile and broadband services.
• A leading pension scheme with contributions of 5% from the employee and 10% from the employer.
• Option to purchase additional holiday days.
• Flexible benefits package that can be tailored to individual lifestyle needs, including healthcare, dental, and gym memberships.

Join BT Group and be part of a company that is committed to connecting for good, serving a diverse range of customers, and shaping the future of communications in the UK.

Degree Requirement: Not Specified

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