Care Group Operational Director

Care Group Operational Director Overview

The Care Group Operational Director position at Swansea Bay University Health Board offers a unique opportunity to lead and transform healthcare services across various care groups. This role is integral to the Care Group triumvirate, collaborating with clinical and professional leaders to ensure high-quality, safe, and effective services.

Key Responsibilities

• Provide strategic and operational leadership for all services within the Care Group, ensuring they are safe, high-quality, efficient, and aligned with the health needs of the population.
• Lead service transformation and sustainability initiatives, including the development and implementation of medium-term and annual strategic and operational plans.
• Champion a culture of continuous improvement through compassionate leadership, inclusion, and psychological safety.
• Shape and sustain a positive, values-driven organizational culture that supports staff wellbeing, engagement, and high performance.
• Ensure services deliver high-quality, patient-centered care, prioritizing the needs of patients, families, and the wider community.
• Oversee workforce leadership, including recruitment, appraisal, performance management, and handling disciplinary and grievance processes for diverse teams.
• Participate in the Gold On-Call rota and act as a deputy for the Executive Director as necessary.

Qualifications and Experience

• Extensive knowledge of NHS structures, strategic planning frameworks, governance processes, and national policy drivers.
• In-depth understanding of workforce, operational, or service group delivery within a complex healthcare environment.
• Highly developed knowledge of quality improvement methodologies and service redesign approaches.
• Comprehensive understanding of financial planning, risk management, performance management, and resource allocation.
• Working knowledge of digital transformation, data governance, and business intelligence tools.
• Formal training in change management methodologies such as PRINCE2, Lean, or Six Sigma.
• Significant experience in senior management or leadership roles within large, complex organizations.
• Demonstrated ability to lead strategic programs, deliver organizational change, and achieve measurable service improvements.
• Experience in managing high-performing teams and developing talent through coaching and performance management.
• Proven track record of influencing senior stakeholders and developing complex business cases and strategic reports.
• Exceptional analytical, conceptual, and critical-thinking skills, along with strong strategic communication abilities.
• Proficiency in Microsoft Office applications and the ability to interpret complex data to inform decision-making.

Benefits

• Competitive salary ranging from £114,475 to £131,732 per annum, pro rata.
• Permanent contract with full-time working hours (37.5 hours per week).
• Opportunities for professional training and development within a large healthcare organization.
• Inclusive employer that welcomes applications from diverse backgrounds.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Degree Requirement: Not Specified

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