AV Fleet Services Manager

AV Fleet Services Manager Overview

Join Freenow by Lyft as the AV Fleet Services Manager in London, where you will play a crucial role in managing the fleet operations for our autonomous vehicle services. This position involves working within a diverse and collaborative team dedicated to enhancing mobility solutions.

Key Responsibilities

• Oversee fleet management execution for the London AV operation.
• Develop and manage the vendor ecosystem for fleet repair, service, maintenance, recovery, and towing.
• Determine insourcing versus outsourcing strategies and manage vendor partnerships as the fleet scales.
• Lead the sourcing, evaluation, and onboarding of vendors, including drafting and negotiating MSAs and SOWs.
• Ensure favorable labor rates, parts pricing, and SLA provisions in vendor agreements.
• Conduct quarterly business reviews and manage vendor performance, addressing SLA breaches and implementing corrective actions.
• Create and document process flows for depot interactions with external vendors on repairs and maintenance.
• Establish operational standards for depot and vendor workflows that align with partner requirements.
• Manage damage assessment protocols and repair authorization workflows, interfacing with vendors on complex repairs.
• Oversee the London fleet services budget, tracking labor, parts, tooling, and vendor expenditures against targets.
• Maintain comprehensive repair records and vehicle history documentation, ensuring data integrity across fleet management systems.
• Analyze cost trends and identify optimization opportunities, reporting performance metrics to leadership.
• Act as the primary liaison between the London depot team and external vendors.
• Collaborate with the Senior Fleet Manager for Europe on strategic vendor decisions and program-level priorities.
• Coordinate with Flexdrive US fleet services leadership for cross-market standardization.

Qualifications

• 4+ years of experience in fleet operations, fleet services, or automotive service and repair management.
• Proven experience in sourcing, negotiating, and managing service partnerships in a fleet or automotive context.
• Comfort with MSA and SOW development.
• Familiarity with vehicle repair, service, and maintenance processes.
• Experience assessing auto physical damage (APD) is strongly preferred.
• Experience building operational workflows, SOPs, and standards from the ground up.
• Ability to translate vendor and partner requirements into executable depot processes.
• Comfort tracking fleet costs, building cost models, and reporting on operational metrics.
• Proficiency in Google Sheets; familiarity with fleet management systems and data visualization tools.
• Strong written and verbal communication skills.
• Proven ability to prioritize competing demands across multiple vendor relationships and internal stakeholders.
• Experience building something from zero to scale, with comfort in making decisions amid ambiguity.
• Willingness to travel as necessary.

Benefits

• Flexible working arrangements.
• Access to LinkedIn Learning.
• Sabbatical and special leave policies.
• Partnership with WeRoad.
• Birthday and holiday time off.
• Short-term EU work policy.
• Mobility credit.
• Employee assistance program.
• Additional local benefits based on your location.

Freenow is committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds. We encourage you to bring your authentic self to work.

Degree Requirement: Not Specified

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