AI Quality Assurance Program Manager

AI Quality Assurance Program Manager Overview

Join Tripadvisor as an AI Quality Assurance Program Manager, where you will play a crucial role in ensuring the reliability and accuracy of our AI systems across various travel experiences. This position is designed for individuals who thrive at the intersection of AI performance, traveler satisfaction, and product development.

Your primary responsibilities will include:

• Defining and implementing a comprehensive quality strategy for AI systems, moving from traditional auditing methods to continuous quality management.
• Designing and maintaining evaluation benchmarks and testing protocols to verify the functionality of AI agents and support bots.
• Continuously auditing AI-generated outputs for accuracy, safety, and tone to ensure they meet our high standards.
• Delivering executive-ready reports that translate complex quality assurance data into strategic insights for business leaders.
• Collaborating with cross-functional teams to refine AI models and improve overall service delivery based on QA findings.
• Managing project timelines for AI deployments and ensuring adherence to quality standards before full implementation.

To be successful in this role, you should have:

• 4 to 6 years of experience in technical program management, quality assurance, or AI/ML product operations focused on system reliability.
• Strong knowledge of AI evaluation methodologies and the ability to analyze performance data effectively.
• A proven track record of fostering collaboration between technical teams and business stakeholders.
• A deep interest in online travel and consumer behavior, with a commitment to maintaining trust in AI interactions.

Preferred qualifications include hands-on experience with modern AI evaluation tools and a background in travel technology or e-commerce marketplaces.

We offer a competitive compensation package, including base salary and bonuses, along with flexible working arrangements to suit your lifestyle. Our culture emphasizes work-life balance, and we provide various benefits such as tuition assistance, travel perks, and a generous referral scheme.

At Tripadvisor, we strive to create an inclusive and accessible experience for all candidates. If you require accommodations during the application process, please reach out to our recruiting team.

Degree Requirement: Not Specified

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