ServiceNow AI & Enterprise Automation Lead – Managing Consultant

ServiceNow AI & Enterprise Automation Lead – Managing Consultant Overview

As a part of Capgemini Invent, the digital innovation and transformation brand of the Capgemini Group, you will be instrumental in shaping the future of businesses through technology. We are seeking a Managing Consultant specializing in ServiceNow AI and Enterprise Automation to lead AI-driven transformation programs and expand our Business Technology portfolio.

Your Role

In this position, you will define and deliver AI-first transformation initiatives on the ServiceNow platform. You will serve as a techno-functional subject matter expert, collaborating with clients to design, implement, and scale AI-enabled workflows using tools such as Now Assist, AI Control Tower, and Employee Works (MoveWorks). Your responsibilities will include:

• Client Delivery & Advisory: Define enterprise AI strategies, advise on AI operating models, and translate business needs into AI solutions.
• Solution Design & Architecture: Design and implement AI Control Tower, agentic AI workflows, and define data and integration architectures.
• Conversational AI & Employee Experience: Support the adoption of Employee Works capabilities and design use cases leveraging conversational AI.
• Transformation Delivery: Contribute to end-to-end transformation programs and ensure solution quality through governance.
• Business Development & Practice Contribution: Engage in proposals, support the development of AI-led offerings, and participate in thought leadership initiatives.

Your Profile

The ideal candidate will have a proven track record in technology-enabled transformation, with strong experience on the ServiceNow platform and a background in AI and automation. You should possess excellent stakeholder management skills and the ability to work collaboratively in cross-functional teams.

What You’ll Love About Working Here

Capgemini Invent is recognized as a leading technology consulting partner, combining emotional intelligence, human-centric design, and technology expertise. We prioritize employee wellbeing and inclusivity, offering flexible working arrangements and a supportive environment.

Need to Know

We are committed to creating a diverse workplace and actively promote inclusion through our core values. All UK employees can request flexible working arrangements, and we prioritize employee wellbeing through various initiatives.

About Capgemini

Capgemini is a global leader in business and technology transformation, helping organizations accelerate their transition to a digital and sustainable future. With over 340,000 team members worldwide, we leverage our extensive expertise to deliver comprehensive services and solutions.

Degree Requirement: Not Specified

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