Service Management – Senior Consultant

Service Management – Senior Consultant Overview

As a Senior Consultant in Service Management at Capgemini Invent, you will be part of our Cloud Advisory team, which is dedicated to helping organizations adopt cloud technologies to enhance their business models, accelerate growth, and ensure compliance while minimizing their carbon footprint.

Your Role

Your responsibilities will include:

• Leading the design and implementation of service management capabilities and processes aligned with ITIL v4, DevOps, and Agile methodologies.
• Guiding clients through the evolution of service frameworks, focusing on governance, skills, culture, tooling, and organizational structure.
• Defining actionable roadmaps for transitioning from on-premise systems to hybrid and multi-cloud environments.
• Promoting an AI-first approach by integrating automation into service management designs and processes.
• Contributing to the growth of the consulting practice through sustainable transformations and business development initiatives.
• Engaging in business development activities, including leading proposals and client pitches.

Your Profile

The ideal candidate will possess:

• Experience in designing and implementing Service Management frameworks aligned with ITIL V4.
• Strong client-facing skills and a background in business case development.
• A proven track record in leading advisory engagements and managing teams.
• Experience with cloud centers of excellence and understanding of hybrid/multi-cloud environments.
• Experience in consulting firms or industries with a service management focus is preferred.

What You’ll Love About Working Here

At Capgemini, you will have the opportunity to work closely with leadership and experienced consultants, gaining insights and hands-on experience in high-profile transformations. We provide extensive training and certification opportunities, and our unique training environment at Les Fontaines allows for immersive learning experiences. We also prioritize employee wellbeing and foster a positive work-life balance through flexible working arrangements.

Inclusivity and Wellbeing

Capgemini is committed to creating an inclusive workplace where all employees can thrive. We actively promote a positive work-life balance and have initiatives in place to support employee wellbeing, including trained Mental Health Champions and access to wellbeing apps.

Degree Requirement: Not Specified

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