Senior AI Software Engineer

Senior AI Software Engineer Overview

We are seeking a Senior AI Software Engineer for a contract position based in Berkshire. This role is focused on enhancing Amazon Connect capabilities and delivering innovative contact center solutions that add measurable value to the organization.

The successful candidate will work closely with established engineering teams to design, build, and support scalable, cloud-native services primarily within the AWS ecosystem. You will play a crucial role in helping stakeholders achieve their objectives through robust and sustainable technology solutions.

Key Responsibilities

• Design, develop, and maintain software solutions leveraging AWS services including Amazon Connect, Amazon Lex, AWS Lambda, and Large Language Models (LLMs).
• Collaborate with cross-functional teams to integrate new capabilities into contact center platforms.
• Produce clean, efficient, and maintainable code using TypeScript, modern JavaScript frameworks, and Python.
• Champion DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
• Lead and contribute to code reviews, ensuring high standards of quality and engineering excellence.
• Troubleshoot and resolve complex technical issues across multiple layers of the technology stack.
• Stay informed of emerging technologies and industry trends to ensure solutions remain innovative and sustainable.

Essential Skills and Experience

• Demonstrable experience operating at Senior Software Engineer level or above.
• Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR, and Amazon Lex.
• Proficiency in TypeScript, modern JavaScript frameworks, and Python.
• Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures, and monitoring solutions.
• Experience integrating and supporting contact center technologies.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to work both independently and collaboratively.

What’s on Offer

• Opportunity to shape and enhance enterprise-scale contact center capabilities.
• Exposure to modern AWS technologies and AI-driven solutions.
• A collaborative engineering environment with a strong focus on quality and best practice.
• Competitive salary and benefits package.

To apply for this opportunity, please submit your CV for consideration. Further details will be provided to shortlisted candidates.

Degree Requirement: Not Specified

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