People HR Services Team Lead at Coastland College

People HR Services Team Lead at Coastland College Overview

Join Coastland College as a People Services Team Lead and play a pivotal role in enhancing our operational excellence and employee experience. This position is integral to our mission of creating a supportive and thriving workplace culture.

About the Role

The People Services Team Lead will oversee the operational delivery of People Services, ensuring compliance, accuracy, and exceptional customer service. You will lead a team dedicated to managing the employee lifecycle, safeguarding compliance, and enhancing workforce administration.

Key Responsibilities

• Lead and develop the People Services Team, fostering a culture of high performance and continuous improvement.
• Oversee the management of employee lifecycle processes, ensuring accuracy in contractual changes, onboarding, and leaver processes.
• Ensure payroll-related changes are processed accurately and submitted within deadlines.
• Take charge of safeguarding compliance, including maintaining the Single Central Record (SCR).
• Manage safer recruitment processes to ensure adherence to statutory requirements and College policies.
• Support the implementation and ongoing review of People policies and procedures.
• Continuously assess and enhance customer service standards and operational performance.
• Monitor compliance and workforce administration processes to maintain accurate and audit-ready records.
• Identify and implement improvements in systems and processes to modernize the People Service.
• Produce and analyze workforce metrics and compliance reports to aid operational decision-making.
• Build collaborative relationships with People Partners, Finance colleagues, and managers to ensure cohesive people management.
• Oversee the management of HR and Recruitment inboxes, ensuring timely and professional responses.
• Coordinate induction programs and mandatory training to support new colleagues effectively.
• Lead operational compliance activities and assist with audits and quality assurance reviews.
• Act as the primary operational contact for People Services, ensuring consistent and high-quality service delivery.

About You

We are seeking an individual who is passionate about people and operational excellence. The ideal candidate will have:

• Experience in leading or coordinating a People, HR, customer service, or operational administration team.
• A strong understanding of employee lifecycle processes and workforce administration.
• Experience in a regulated environment with knowledge of compliance, safeguarding, and safer recruitment.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• A commitment to outstanding customer service and enhancing colleague experiences.
• The ability to identify and implement process improvements.
• Attention to detail and pride in producing accurate work.
• Experience in managing operational processes or service delivery models.
• Proficiency in using HR systems and workforce data for decision-making.

Benefits

• 25 days of annual leave plus bank holidays, increasing to 30 days with service.
• Additional closure days during Christmas and Easter.
• Membership in the Local Government Pension Scheme (LGPS) with generous employer contributions.
• Ongoing professional development opportunities, including CPD and career support.
• Access to a 24/7 Employee Assistance Programme for confidential support.
• Free eye tests through the corporate eyecare scheme.
• Discounts available through the Blue Light Card and various employee savings programs.
• Free parking at both College campuses.
• Access to on-campus gym facilities.
• Discounts on College facilities, including dining and beauty treatments.
• Family-friendly policies and flexible working opportunities where possible.
• A supportive and inclusive workplace culture that encourages innovation and success.

If you are ready to make a difference and help shape a high-performing People function, we encourage you to apply. Applications will be reviewed as they are received, and early applications are encouraged.

Degree Requirement: Not Specified

Visa Sponsorship May be