Anson McCade Recruitment
Lead Business Analyst Overview
| Company Name | Anson McCade Recruitment |
| Job Role | Lead Business Analyst |
| Qualifications | Not Specified |
| Category | Customer Service Jobs |
| Job Type | Full Time |
| Location | Manchester |
We are seeking a skilled Lead Business Analyst to join a significant transformation initiative within a prominent telecommunications company. This senior position involves working collaboratively across Sales and Fulfillment to enhance customer journeys, business capabilities, and processes, ensuring a scalable and consistent customer experience.
Key Responsibilities
- Map and enhance end-to-end customer journeys and business processes.
- Identify opportunities for standardization and improvement across multiple products and capabilities.
- Support the development of scalable sales and ordering capabilities.
- Collaborate closely with senior stakeholders from Product, Technology, Operations, and other business areas.
- Translate strategic objectives and complex business challenges into clear requirements and actionable outcomes.
- Define epics, features, user stories, and acceptance criteria in an Agile framework.
- Facilitate workshops and engage stakeholders from various business and technical domains.
- Develop reusable approaches, frameworks, and best practices for business analysis.
- Provide leadership and mentorship to other Business Analysts as needed.
About You
- Extensive experience as a Senior or Lead Business Analyst in a large-scale transformation setting.
- Strong background in the Telecommunications sector.
- Demonstrated ability to deliver complex business analysis for large transformation initiatives.
- Deep understanding of customer journeys, sales processes, and fulfillment/order management.
- Experience working across diverse products, capabilities, and business functions.
- Excellent skills in managing senior stakeholders and effective communication.
- Ability to navigate ambiguous and complex environments, structuring strategic problems.
- Strong Agile methodology experience, including defining epics, features, user stories, and requirements.
- Experience collaborating closely with Product, Technology, and Operations teams.
Details
- Location: Manchester – 2 days on-site per week
- Rate: £450 per day
- IR35: Inside IR35
- Start: ASAP
- Duration: Contract opportunity
Degree Requirement: Not Specified
Visa Sponsorship May be
To apply for this job please visit www.ansonmccade.com.