Inbound Sales Development Representative – EMEA

Inbound Sales Development Representative – EMEA Overview

LaunchDarkly is seeking a motivated and experienced Sales Development Representative to take charge of the initial engagement phase with potential customers across the EMEA region. This role involves managing and qualifying inbound leads, event marketing qualified leads (MQLs), and accounts that show significant engagement through our account-based programs. It is important to note that this position is not limited to reactive lead responses; it requires a blend of quick, consultative follow-ups and proactive outreach to convert customer interest into qualified meetings and sales opportunities.

Responsibilities

• Act as the first point of contact for prospective customers across EMEA, creating a fast, thoughtful, and credible first impression.
• Respond rapidly to high-intent inbound inquiries, including demo requests, pricing inquiries, trials, and other expressions of interest.
• Own follow-up for event leads, adapting outreach based on the individual, account, and engagement history.
• Research and proactively engage targeted accounts that show meaningful engagement.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
• Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
• Partner closely with EMEA Account Executives and with Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
• Share patterns and feedback from prospects to help the broader team enhance campaigns, events, content, and the customer journey.

Qualifications

• At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
• A demonstrated record of setting goals, taking ownership, and delivering measurable results.
• Experience communicating with customers, prospects, or other external audiences.
• Strong judgment and the ability to operate independently.
• Excellent written and verbal English skills, with the confidence to engage senior and technical stakeholders.

This role is a hybrid position, requiring a minimum of 3 days in our London office. At LaunchDarkly, we value teamwork and are committed to building a humble, open, collaborative, respectful, and kind environment. We are an equal opportunity employer and celebrate diversity within our workforce.

Degree Requirement: Not Specified

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