Account Manager Agency

Account Manager Agency Overview

As an Account Manager in the Agency sector at Profound, you will play a pivotal role in driving growth and transformation for our agency partners. You will work closely with executives and key stakeholders to understand their business objectives, address challenges, and ensure that Profound delivers measurable ROI for both the agencies and their clients.

Key Responsibilities

• Manage a portfolio of 40 to 60 accounts, focusing on renewal and expansion revenue.
• Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding to renewals, identifying opportunities for deeper adoption.
• Develop a comprehensive understanding of each customer’s goals and workflows to position Profound as an essential partner.
• Build strong relationships with agency stakeholders and their clients to enhance collaboration.
• Create organizational maps of agencies to expand relationships and influence.
• Maintain and manage a pipeline of renewals, cross-sells, and upsells to meet monthly and quarterly revenue targets.
• Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.
• Utilize CRM data and pipeline management best practices to forecast accurately and ensure transparency.
• Collaborate with cross-functional teams, including Product, Engineering, and Agency Account Executives, to enhance the agency partnership experience.

Qualifications

• Minimum of 5 years of experience in SaaS account management, renewals, or expansion sales, particularly with agencies.
• Proven track record of exceeding commercial targets through renewals and upsells, with experience carrying quotas preferred.
• Strong consultative selling skills, with the ability to lead discovery sessions, product demonstrations, and business reviews with senior stakeholders.
• Excellent negotiation and closing skills, capable of managing complex deals and procurement processes.
• High emotional intelligence and communication skills, adept at building trust and managing multiple stakeholder relationships.
• Highly organized and data-driven, with strong attention to detail and pipeline discipline.
• Entrepreneurial mindset, proactive and resourceful, comfortable taking ownership of outcomes in a fast-paced environment.
• Demonstrated integrity and a long-term focus on customer and partnership success.

Location and Compensation

This position is based in our offices located in New York City, London, or Singapore. The expected base salary for this role ranges from $90,000 to $140,000, not including variable compensation. Profound offers a competitive total compensation package that includes base salary, equity, and a comprehensive range of benefits and perks. Final compensation will be determined based on your skills, experience, qualifications, and location during the interview process.

Degree Requirement: Not Specified

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