Account Manager

Account Manager Overview

As an Account Manager at Profound, you will play a pivotal role in driving growth for our customers by partnering with their executives and key stakeholders. Your focus will be on understanding their business objectives, addressing challenges, and ensuring that Profound delivers measurable ROI.

Responsibilities

• Manage a portfolio of 40 to 50 client accounts, focusing on renewal and revenue expansion.
• Collaborate with the Engagement Management team to oversee the customer lifecycle from onboarding to renewal, identifying opportunities for deeper engagement.
• Gain a comprehensive understanding of each client’s goals and workflows to position Profound as an essential partner.
• Create organizational maps of customer deployments to enhance relationships and influence.
• Develop and maintain a pipeline for renewals, cross-sells, and upsells, meeting monthly and quarterly revenue targets.
• Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.
• Utilize CRM data and best practices in pipeline management to forecast accurately and maintain transparency.

Requirements

• A minimum of 3 years of experience in SaaS account management, renewals, or expansion sales.
• Proven track record of surpassing commercial targets through renewals and upsells, with experience carrying a quota preferred.
• Strong consultative selling abilities and comfort in leading discovery sessions, product demonstrations, and business reviews with senior stakeholders.
• Excellent negotiation and closing skills, capable of managing complex deals and procurement processes.
• High emotional intelligence and communication skills, with the ability to quickly build trust and manage multiple stakeholder relationships.
• Highly organized and data-driven, demonstrating strong pipeline discipline and attention to detail.
• An entrepreneurial mindset, being resourceful, proactive, and comfortable taking ownership of outcomes in a fast-paced, high-growth environment.
• A commitment to high integrity and long-term success, motivated by customer satisfaction and sustainable revenue growth.

Benefits

• Competitive base salary ranging from $90,000 to $140,000, excluding variable compensation.
• Equity options as part of the total compensation package.
• A comprehensive range of benefits and perks, details of which will be provided during the interview process.

This position is based onsite in one of our offices located in New York, San Francisco, London, Boston, or Singapore. If you are ready to make a meaningful impact in a fast-paced environment, we encourage you to apply.

Degree Requirement: Not Specified

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