In this post, let’s have a look at the error message “5.3.190 – Journaling on-premises messages to Microsoft 365 or Office 365 not supported when Journaling Archive is disabled.” that you get when working with Microsoft 365 Exchange Online.
These are the errors that you usually receive when there is a problem in delivering the email message that was sent by you. These errors are generated and sent by Office 365. This is usually alled as DSN which stands for delivery status notification or in simple words bounce messages.
NDR or Non-delivery report is one of the common type of message that you receive which indicates to the user that the email was not delivered.
Error Message
5.3.190 – Journaling on-premises messages to Microsoft 365 or Office 365 not supported when Journaling Archive is disabled.
Error Details
Journaling on-premises messages to Microsoft 365 or Office 365 isn’t supported for this organization because they haven’t turned on Journaling Archive in their settings.
A journaling rule is configured in the organization’s on-premises environment to journal on-premises messages to Microsoft 365 or Office 365, but Journaling Archive is disabled. For this scenario to work, the organization’s Office 365 administrator should either enable Journaling Archive or change the journaling rule to journal messages to a different location.
