Senior System Coordination Centre Manager

Senior System Coordination Centre Manager Overview

As a Senior Manager in the Central East’s System Coordination Centre (SCC), you will play a crucial role in transforming a complex operational landscape into coordinated actions that ensure safe patient care. This position requires you to work collaboratively with various Trusts across Central East to address challenges such as ambulance handover delays and hospital discharge issues. Your ability to maintain calmness and clarity under pressure, combined with strong operational judgement and relationship skills, will be essential in this role.

Your main responsibilities will include:

• Overseeing the daily operations of the SCC to ensure effective coordination among health and care services in the Central East region.
• Maintaining real-time oversight of system capacity, patient flow, and performance metrics.
• Leading operational responses to system pressures, including managing surges and escalations.
• Collaborating with healthcare providers, commissioners, and partners to resolve operational challenges and implement best practices for enhanced efficiency.
• Monitoring key operational metrics to identify trends and risks, recommending actions to maintain system resilience and ensuring timely reporting to senior leaders.
• Driving continuous improvement in SCC processes, focusing on the use of digital tools and data analytics for forecasting and risk identification.
• Acting as the primary point of contact for operational coordination across the Integrated Care System (ICS), contributing to operational planning and the development of winter and surge processes.
• Ensuring accurate and timely reporting to NHS England and other relevant bodies regarding operational pressures and risk management.

To be considered for this role, you must meet the following requirements:

• A degree or equivalent experience in a relevant field is essential.
• Ten years of experience within health and care systems is required.
• Experience in senior management within a complex organization, preferably in health or public services, is essential.
• Extensive experience at Band 7 or equivalent is necessary.
• Strong relationship-building and partnership-working skills across organizational boundaries are essential.
• Excellent communication and influencing skills, with the ability to present complex information clearly, are required.
• Analytical skills to interpret complex data and use insights for decision-making are essential.
• Ability to manage multiple demands effectively and remain calm under pressure is required.
• Demonstrated teamwork under pressure and the ability to support colleagues is essential.

This role offers a salary range of £57,528 to £64,750 per annum, with a permanent contract and full-time working hours. You will have the flexibility to work from home or remotely, including options for compressed hours. The NHS is committed to creating a diverse and inclusive workplace, and we encourage applications from all areas of the community.

Degree Requirement: Bachelor’s

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