Senior MIM Engineer

Senior MIM Engineer Overview

We are looking for a skilled Senior MIM Engineer to join our team, where you will provide L2/L3 support for a highly customized Microsoft Identity Manager (MIM) environment within a secure enterprise estate. This position is based onsite in either Manchester or Inverness, working five days a week.

Role Overview

The successful candidate will be instrumental in supporting critical identity lifecycle management services, maintaining integrations across various identity platforms, and ensuring the stability, security, and performance of core IAM services. You will collaborate closely with security, infrastructure, and operational teams to investigate complex identity-related issues, support service improvements, and contribute to the ongoing evolution of our identity management capabilities.

Key Responsibilities

• Provide L2/L3 support for a customized Microsoft Identity Manager (MIM) environment.
• Support and maintain identity lifecycle management, provisioning, and synchronization services.
• Troubleshoot and resolve complex incidents related to identity and access management.
• Conduct root cause analysis and implement permanent solutions for recurring issues.
• Support integrations with Active Directory, Microsoft Entra ID, and other identity platforms.
• Maintain technical documentation, operational procedures, and support runbooks.
• Contribute to service improvement initiatives, automation, and platform optimization.

Required Skills and Experience

• Extensive hands-on experience with Microsoft Identity Manager (MIM) in enterprise settings.
• Strong background in supporting highly customized MIM implementations and resolving complex technical challenges.
• Proven experience in providing L2/L3 operational support in critical IAM environments.
• In-depth knowledge of Identity and Access Management principles, including Joiner, Mover, and Leaver processes.
• Strong experience with Active Directory, Microsoft Entra ID, and hybrid identity environments.
• Proficiency in PowerShell scripting and ability to review and troubleshoot C#/.NET code used in MIM customizations.
• Excellent analytical and troubleshooting skills for resolving complex identity provisioning and access management issues.

Benefits

• Accredited as a Great Place to Work for Wellbeing in 2024.
• Access to trained Mental Health Champions and wellbeing apps like Thrive and Peppy.
• Opportunities for continuous learning and development, including access to 250,000 courses and certifications.
• Supportive professional community that encourages collaboration and knowledge sharing.

Capgemini is committed to building an inclusive future and welcomes applications from all individuals, including those with disabilities. We are a Disability Confident Employer and will offer interviews to candidates who declare a disability and meet the minimum criteria for the role.

Degree Requirement: Not Specified

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