Program Manager, Scale Onboarding London, United Kingdom

Program Manager, Scale Onboarding London, United Kingdom Overview

Figma is expanding its team of dedicated creatives and builders who are committed to making design accessible to everyone. The platform enables teams to bring their ideas to life, whether through brainstorming, prototyping, or collaborating in real-time from anywhere in the world. If you are passionate about shaping the future of design and collaboration, we invite you to join us!

In the role of Program Manager for Scale Onboarding, you will be responsible for developing and delivering a comprehensive onboarding experience for a large number of customers in our commercial segments. You will work closely with leadership to design the scale onboarding process at Figma and expand our programs to support international sales teams. Collaboration with the Customer Onboarding team will be essential to inform and evolve the processes and materials for this initiative. You will leverage metrics, customer feedback, and direct experiences to identify new initiatives and materials that enhance customer engagement and support.

Key Responsibilities

• Oversee and manage scale customer onboarding programs aimed at a large number of commercial clients.
• Collaborate closely with sales, marketing, and enablement teams to promote and implement the onboarding program within Figma.
• Guide customers towards achieving their goals and ensure a smooth onboarding process for a high volume of clients.
• Partner with Marketing, Operations, and Sales teams to create and enhance scalable customer onboarding programs.
• Analyze metrics and customer feedback to evaluate the effectiveness of onboarding and identify new initiatives and product opportunities.
• Develop training and educational resources for customers to facilitate product adoption and usage.
• Provide consultation on product and industry best practices, serving as a trusted advisor to a diverse customer base and inspiring innovative use cases.

Qualifications

• A minimum of 4 years of relevant experience, preferably in the B2B SaaS sector.
• Experience in managing customer onboarding or implementation processes for technical products.
• Ability to handle multiple customers simultaneously while driving successful outcomes through various programs.
• Strong time management and organizational skills.
• Comfortable communicating with customers across different roles and seniority levels, including leading large-scale customer webinars in collaboration with marketing teams.

Preferred Qualifications

• Experience using or working with Figma, or other UX/UI experience.
• Ability to thrive in a constantly evolving and growing environment.
• Proven track record of adapting to new technologies and learning quickly.

At Figma, we value growth and encourage individuals to apply even if their experiences do not perfectly align with the job description. We celebrate diversity and are committed to creating an inclusive workplace. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.

If you require accommodations during the application process or interview, please reach out to [email protected]. We are dedicated to ensuring that individuals with disabilities have equal opportunities to succeed in their roles.

To maintain the integrity of our hiring process, we require candidates to keep their cameras on during video interviews. Additionally, in-person onboarding will be required if hired.

Degree Requirement: Not Specified

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