Operations Intern, Helix

Operations Intern, Helix Overview

The Operations Intern position within the Helix team at Dentons offers a unique opportunity to gain practical experience in legal operations, client service delivery, and process improvement. The Helix team is dedicated to providing high-quality, efficient legal support through a blend of legal expertise, operational discipline, technology, and data-driven insights.

Responsibilities

• Collect, organize, and analyze legal and operational data related to key workstreams, matter progress, deadlines, workload, and service delivery.
• Assist in creating trackers, dashboards, and summary reports to help the team monitor status, performance, risks, and opportunities for improvement.
• Review existing workflows, templates, and trackers to identify areas for enhancing efficiency, consistency, and quality.
• Support the mapping and documentation of current processes, including key steps, handovers, stakeholders, dependencies, and bottlenecks.
• Maintain accurate and organized documentation, such as matter trackers, action logs, project notes, and shared team resources.
• Prepare practical materials like checklists, guidance notes, reporting templates, and process documents to ensure consistent delivery.
• Collaborate with colleagues to gather updates, clarify information, and ensure data is complete, reliable, and user-friendly, aiding the team in drawing actionable conclusions and identifying next steps.

Requirements

• Currently enrolled in or recently graduated from an undergraduate program, preferably with a background or interest in law, business, operations, technology, AI, data analytics, or professional services.
• Demonstrated strong organizational skills, attention to detail, and the ability to manage multiple tasks within deadlines.
• Confidence in working with data, including the ability to interpret information, identify trends, and draw practical conclusions.
• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint; experience with Power BI is a plus but not mandatory.
• Excellent written and verbal communication skills, capable of summarizing information in a structured and concise manner.
• A proactive, curious, and collaborative mindset, with the ability to work effectively in a hybrid team environment.
• Ability to exercise discretion and sound judgment when handling confidential or sensitive information.

Benefits

• Hands-on experience in a modern legal delivery environment.
• Exposure to legal operations, data-led reporting, process improvement, project coordination, and technology-enabled working.
• Insight into how operational excellence enhances the delivery of high-quality legal services.

Degree Requirement: Bachelor’s

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