Manager, Services

Manager, Services Overview

The Manager, Services role at Diligent involves overseeing the allocation of resources and ensuring that the team is fully utilized while maintaining high-quality service delivery across the Professional Services customer journey. This position requires a strong leader who can coach and mentor team members, manage recruitment and retention, and create development plans to enhance team capabilities.

Key responsibilities include:

• Allocating resources across regions to ensure high-quality execution and full team utilization against targets.
• Overseeing the delivery of Professional Services throughout the customer journey and product enablement lifecycle.
• Implementing quality control measures for all services delivered by the team.
• Coaching and mentoring team members on project management and customer enablement.
• Participating in recruitment and retention efforts and creating individual development plans for team members.
• Leading and supporting internal initiatives that benefit the broader team and business.
• Continuously refining training programs to drive product adoption and reviewing processes for ongoing improvements.

To be successful in this role, candidates should possess the following qualifications:

• Proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
• Strong resource planning and utilization management skills across regions.
• Experience in end-to-end delivery of Professional Services with solid project management and quality control skills.
• Expertise in coaching, mentoring, and performance management, including recruitment and retention practices.
• A continuous improvement mindset with the ability to refine training and processes.
• A customer-first orientation with effective escalation management and cross-functional collaboration.
• At least 5 years of experience in people management.

Diligent offers a flexible work environment, comprehensive health benefits, generous time off, and a commitment to diversity and inclusion. The role follows a hybrid work model, requiring at least 50% onsite presence for those within commuting distance of an office.

Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

Degree Requirement: Not Specified

Visa Sponsorship May be