Customer Service Assistant

Customer Service Assistant Overview

Company Name	Carmarthenshire County Council
Job Role	Customer Service Assistant
Qualifications	Not specified
Category	C
Job Type	Full Time
Location	Llanelli, Wales, United Kingdom

Customer Service Assistant

About the vacancy

Vacancy ID: 4046

Organisation: Carmarthenshire County Council

Number of vacancies: Multiple

Contract type: Casual

Location: Llanelli

Grade: Grade B

Hourly Rate: £13.45 (Including Real Living Wage Supplement)

Contract Hours: Casual

Come and join our team

Are you highly motivated individual with excellent communication skills and a passion for providing exceptional customer care service, then join our dynamic team at Actif as a customer service assistant and play a key role in ensuring a positive and enjoyable experience for our visitors.

Carmarthenshire County Council Sport and Leisure section’s ambition is to improve wellbeing through inspiring our population to be active for life.

We are committed to having a positive impact on people’s health, fitness, physical literacy as well as providing facilities, opportunities and services that people can enjoy and would recommend. We are seeking enthusiastic highly motivated and energetic individuals to join our team. If this is you, why not help us make a difference.

For an informal discussion please contact Ian Wright: [email protected]

Job Description:

Job Profile.pdf – 219KB Opens in a new window

DBS level:

A Basic Disclosure and Barring Service (DBS) check will be requested for this job

Welsh language level – verbal

Level 3 – You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date:

30/11/2026, 23:55

The Rewards

We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing additional annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Anonymous Recruitment

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.

All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.

Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview – GOV.UK. Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.

How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email: [email protected] or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.

Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.

---

Visa Sponsorship May be