Consultant – Service Management Transformation

Consultant – Service Management Transformation Overview

At Capgemini Invent, we are committed to driving transformation through inventive consulting. As a Consultant in Service Management Transformation, you will play a crucial role in modernizing our clients’ service management capabilities and operational practices by leveraging cloud technologies, AI, and automation.

Your Role

This position is part of the Cloud Advisory capability unit, where you will contribute to our leadership in Service Management and Cloud Transformation across various industries. Your responsibilities will include:

• Supporting the design and delivery of service management transformation initiatives, focusing on operating model improvements and process optimization.
• Contributing to service assessments and operational maturity evaluations by gathering and analyzing data.
• Assisting clients in adopting AI-enabled capabilities within service management.
• Developing an understanding of modern operational practices to enhance performance through automation.
• Collaborating with clients and Capgemini teams to deliver transformation activities and workshops.
• Analyzing service performance data to identify improvement opportunities.
• Engaging in business development activities and internal contributions to practice development.

Your Profile

The ideal candidate will have experience in service management and technology-enabled transformation, with skills in:

• Applying ITIL 4 service management principles.
• Understanding emerging service management trends and AI-enabled operations.
• Supporting service management transformation initiatives.
• Knowledge of AIOps and observability capabilities.
• Familiarity with enterprise service management platforms.
• Conducting service assessments and maturity evaluations.
• Understanding cloud technologies and operating models.
• Strong analytical and communication skills.

What You’ll Love About Working Here

Joining Capgemini means engaging with experienced consultants and leadership, gaining hands-on experience, and participating in compelling client engagements. We offer extensive learning opportunities and a supportive environment that values inclusion and employee wellbeing.

Need to Know

We promote a hybrid working model and provide flexible working arrangements to support a positive work-life balance. Our commitment to employee wellbeing is reflected in our initiatives and support systems. This role is based in London, Manchester, or Glasgow, but requires flexibility for assignments.

Degree Requirement: Not Specified

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