In this post, let’s have a look at the error message “5.7.25 – Access denied, the sending IPv6 address [2a01:111:f200:2004::240] must have a reverse DNS record” that you get when working with Microsoft 365 Exchange Online.
These are the errors that you usually receive when there is a problem in delivering the email message that was sent by you. These errors are generated and sent by Office 365. This is usually alled as DSN which stands for delivery status notification or in simple words bounce messages.
NDR or Non-delivery report is one of the common type of message that you receive which indicates to the user that the email was not delivered.
Error Message
5.7.25 – Access denied, the sending IPv6 address [2a01:111:f200:2004::240] must have a reverse DNS record
Error Details
The sending IPv6 address must have a reverse DNS record in order to send email over IPv6.
For more information, see Support for anonymous inbound email messages over IPv6.
