Service Management – Senior Consultant

Service Management – Senior Consultant Overview

As a Senior Consultant in Service Management at Capgemini Invent, you will be part of our Cloud Advisory team, which is dedicated to helping organizations adopt cloud technologies to enhance their business models and drive growth. Your role will involve leading the design and delivery of service management capabilities that align with ITIL v4, DevOps, and Agile methodologies.

Your Responsibilities

• Lead the design and implementation of enhanced service management capabilities, processes, and operating models in accordance with ITIL v4, DevOps, and Agile methodologies.
• Guide clients in evolving their service frameworks, focusing on governance, skills, culture, tooling, and organizational structure.
• Define actionable roadmaps for transitioning from on-premise to hybrid and multi-cloud environments, ensuring scalable and resilient service models.
• Promote an AI-first approach by integrating automation into service management designs and processes to achieve measurable business value.
• Contribute to the growth of the consulting practice by leading sustainable transformations and supporting business development efforts.
• Engage in business development activities, including leading proposals, RFPs, and client pitches, as well as hosting clients at events.
• Participate in internal initiatives such as campaign development, whitepapers, and practice development activities.

Your Profile

• Demonstrated experience in designing and implementing Service Management frameworks aligned with ITIL V4, optimizing ITSM tools, and defining operating models.
• Proficient in client-facing roles with a strong background in business case generation and commercial processes.
• A proven history of successfully leading advisory engagements, managing teams, and building trusted relationships with clients and stakeholders.
• Experience in managing cloud centers of excellence and understanding hybrid/multi-cloud environments, DevOps, CI/CD, Lean, and Agile methodologies.
• Experience in consulting firms or industries with a service management focus is preferred.
• Ability to build and deliver propositions and leverage existing relationships for business development.

What You’ll Love About Working Here

• Opportunities to work closely with leadership and experienced consultants, enhancing hands-on experience and industry insights.
• Access to training and certification programs from leading technology partners such as AWS, Google, ServiceNow, and Microsoft.
• Participation in unique training environments like Les Fontaines, fostering thought leadership and capability building.
• Regular team-building events and leadership connect sessions to enhance team cohesion and knowledge sharing.
• Flexible working arrangements and a strong emphasis on work-life balance.
• Support for employee wellbeing through mental health initiatives and access to wellbeing apps.

At Capgemini, we are committed to creating an inclusive work environment where all employees can thrive. We actively promote flexible working arrangements and prioritize employee wellbeing as a key component of our organizational success.

Degree Requirement: Not Specified

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