Manager, Commercial Operations

Manager, Commercial Operations Overview

We are looking for a strategic and data-driven leader to join our GTM Operations team as the Manager of Commercial Operations for the EMEA/APAC regions. This role is essential in partnering with the VP of Sales to enhance collaboration across the commercial organization, including Sales, Customer Success, Marketing, and Partnerships. The ideal candidate will have a strong background in building scalable processes and utilizing AI to foster revenue growth.

Key Responsibilities

• Partner with Sales and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount, and budgets.
• Translate complex data into actionable recommendations for Commercial leaders.
• Develop and maintain segmentation models and sales coverage strategies that align with growth objectives and optimize sales representative productivity.
• Drive and evolve the sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments.
• Utilize Salesforce and other GTM tools to enhance predictability, pipeline conversion, stage hygiene, and deal inspection processes.
• Leverage AI and machine learning capabilities within existing data stacks to improve forecast accuracy and automate reporting.
• Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics.
• Drive operational excellence by refining core sales processes and methodologies.
• Implement a standardized sales methodology with clear definitions and benchmarks across segments.
• Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health and sales performance.
• Identify and deploy AI-powered tools across the sales workflow to enhance productivity.
• Lead territory design to ensure sales coverage aligns with market opportunities and business objectives.

Qualifications

• 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations.
• Proven experience collaborating with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
• Deep expertise in Salesforce, Outreach, and other GTM tools.
• Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.
• Demonstrated success in improving sales productivity and supporting customer success initiatives.
• Experience designing scalable sales methodologies and commercial processes in B2B SaaS.
• Ability to work cross-functionally and influence stakeholders effectively.
• Excellent communication skills and a strong sense of ownership.

What We Offer

• A flexible work environment with a hybrid model.
• Global days of service and comprehensive health benefits.
• Generous time-off policy and wellness programs.
• A commitment to diversity and inclusion through Employee Resource Groups.

Diligent is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.

Degree Requirement: Not Specified

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