Konecranes Off Campus Drive 2025 for Trainee

Konecranes is looking for a Trainee to join its Digital Services team in Pune, India. Your responsibilities will include assisting both external and internal customers on crane and lifting equipment web portals, troubleshooting support cases, managing incidents and service requests through ServiceNow, creating knowledge articles, and coordinating with various teams to ensure smooth operations. This role provides an opportunity to work on cutting-edge digital solutions that improve customer operations by maintaining machinery uptime and availability.

Konecranes Off Campus Drive 2025 for Trainee

Job Description

Our Digital Services team is now looking for a Trainee to join our group of IoT Application Maintenance Support specialists. Digital Services AMS Trainee is someone who will work together to support Konecranes Digital Services, which will enable our end customers to run their operations safely, environmentally friendly and with high productivity, helping them keep our machines running with high uptime and availability. We will train you to be able to take responsibility in making sure our services and operations run smoothly.

Your key tasks and responsibilities include:

• Providing support for our external as well as internal customers on crane and lifting equipment web portals
• Administration, troubleshooting support cases reported by digital service users
• Handle incidents, service requests and cases reported in ServiceNow
• Creation of knowledge articles based on issue troubleshooting
• Coordination with other application support teams, development teams, business stakeholders and customers
• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, Problem management, etc. are met

The team and the organization you will join.
We at Konecranes Technologies organization are responsible for common core lifting components and concepts used in product designs, digital solutions that make our products smarter, and IT services that we use to run our harmonized and integrated business processes. The expertise of our people is wide; from IPR and Innovation Management, through Research, Design, Analytics and AI, all the way to IT Service Management.

The Digital Services AMS is part of the larger Digital Platform Development unit, responsible for the support of Konecranes Industrial Internet Platform as well as Digital solutions that serve both our customers and business processes. Konecranes Industrial Internet connects, gathers, analyses, and presents data from Konecranes built equipment and from the global field service IT system. Our Digital solutions include a multitude of web and mobile applications all built on latest software engineering solutions and address the key needs of our customers and businesses.

Qualifications

What you should bring:
To succeed in this position, you are expected to have:

•  Knowledge about ITIL and ITSM tool(s)
• Basic understanding of database & queries
• Analytical and problem-solving skills
• Customer service attitude / Customer centric communication approach
• Good communication skills (English) – Verbal, Written
• Good knowledge of computer networking and/or system testing skills
• Suitable education or degree (Bachelor’s degree in Computer Engineering/Information Technology)
• 0-1 Years in relevant field (IT Operations and Support)
• Willingness to learn
• Awareness of ISO 14001 & 45001 Standards