Cross Border Talents
Customer Care Representative Overview
| Company Name | Cross Border Talents |
| Job Role | Customer Care Representative |
| Qualifications | Not specified |
| Category | C |
| Job Type | Full Time |
| Location | Lisbon, Portugal |
Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week
About the Role
We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.
Key Responsibilities
- Resolve customer queries, aiming for first-contact resolution
- Own cases end to end, including complex ones
- Support fraud checks, disputes and complaints
- Assist vulnerable customers and escalate when needed
Requirements
- Native-level Italian
- Fluent English
- Customer support or banking experience is an advantage
- Strong communication and decision-making skill
- Willingness to relocate to Lisbon
What We Offer
- Above-average wages and health insurance from day one
- Paid training and onboarding
- Relocation and visa support for international candidates
- Accommodation option and local language classes
- Annual trip home and meal allowance
- Multicultural environment with career growth
Apply
Send your updated CV in English to with the subject line “Italian Customer Service Representative – Lisbon”.
Visa Sponsorship May be
To apply for this job please visit www.careerjet.pt.