Consultant – Service Management Transformation

Consultant – Service Management Transformation Overview

As a Consultant in Service Management Transformation at Capgemini Invent, you will play a pivotal role in enhancing our leadership in Service Management, AI-enabled Operations, and Cloud Transformation across various industries. Your primary focus will be to assist clients in modernizing their service management capabilities and operational practices through the integration of cloud technologies, AI, and automation.

Your Role

• Support the design and implementation of service management transformation initiatives, including improvements to operating models and process optimization.
• Contribute to service assessments and analysis by gathering data, analyzing findings, and developing actionable recommendations and transformation roadmaps.
• Assist clients in understanding and adopting AI-enabled capabilities within service management, such as intelligent automation and service analytics.
• Develop an understanding of modern operational practices, including observability and AIOps, to enhance operational performance.
• Collaborate with clients and Capgemini teams to deliver transformation activities, workshops, and process improvements.
• Analyze service performance data to identify opportunities for continual improvement in service management practices.
• Engage in business development activities, including leading proposals and client pitches.
• Participate in internal initiatives such as campaign development and practice growth activities.
• Pursue learning and development opportunities to enhance your skills and career progression.

Your Profile

• Experience in service management and technology-enabled transformation, with a solid understanding of modern operating models and cloud services.
• Ability to analyze client challenges and contribute to service assessments and operational evaluations.
• Practical experience with ITIL 4 service management principles, including Incident Management and Continual Improvement.
• Familiarity with emerging trends in service management, such as AI-enabled operations and digital service delivery.
• Desirable certifications include ITIL 4 Foundation or ITIL Version 5.
• Experience in supporting service management transformation or operational change initiatives.
• Knowledge of AI and automation applications in service management to enhance efficiency and service outcomes.
• Awareness of AIOps capabilities, including monitoring and operational analytics.
• Familiarity with enterprise service management platforms like ServiceNow or Jira Service Management.
• Experience in conducting service assessments and maturity evaluations.
• Understanding of cloud technologies across platforms like Microsoft Azure, AWS, or Google Cloud.
• Desirable certifications in cloud and AI, such as Microsoft Azure Fundamentals or AWS Cloud Practitioner.
• Strong analytical, problem-solving, and communication skills, with the ability to work effectively in multidisciplinary teams.

What You’ll Love About Working Here

• Engage with leadership and experienced consultants to accelerate your hands-on experience and industry insights.
• Learn how to write compelling client propositions and lead high-profile transformations.
• Access to a unique training environment at Les Fontaines, designed for thought leadership and capability building.
• Participate in regular team-building activities and leadership connect sessions.
• Enjoy a supportive work environment that prioritizes employee wellbeing and work-life balance.

At Capgemini, we are committed to fostering an inclusive workplace where all employees can thrive. We offer flexible working arrangements and prioritize employee wellbeing through various initiatives. Join us to make a positive impact while advancing your career.

Degree Requirement: Not Specified

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