Client Value Partner

Client Value Partner Overview

Celonis is a leading platform for industrializing Enterprise AI, aiming to transform business processes through data-driven insights. The Client Value Partner (CVP) role is a pivotal addition to the Value Engineering team, focusing on driving business transformation for strategic customers.

Key Responsibilities

• Act as the accountable lead for customer success, serving as a trusted advisor to strategic customers.
• Engage with C-Level Executives to collaboratively define long-term visions for utilizing Celonis.
• Lead cross-functional teams to ensure customer satisfaction and success.
• Develop and maintain strong relationships with key stakeholders, including internal and external executives.
• Mentor customers on organizational design and the maturation of Centers of Excellence to enhance platform adoption.
• Oversee the end-to-end customer value journey, ensuring high-quality project completion and client satisfaction.
• Organize and lead customer advisory boards to address industry-specific challenges and innovations.
• Act as the voice of the customer within Celonis, ensuring alignment of product development with customer needs.
• Drive customer presence at key events and contribute to thought leadership initiatives.

Qualifications

• Minimum of 10 years of relevant experience in customer success, strategy consulting, or related fields.
• Proven experience in managing large-scale transformation programs and process re-engineering engagements.
• Strong background in AI-based transformation is highly desirable.
• Deep understanding of change management practices and the ability to navigate large global organizations.
• Excellent communication skills and the ability to influence stakeholders through data and confidence.
• Experience in working with internal resources to design and pitch opportunities effectively.
• A consultative approach when engaging with senior executives and a strong team player mentality.
• Project management skills with the ability to manage multiple streams effectively.
• Self-motivated and proactive, thriving in fast-paced and collaborative environments.

Benefits

• Opportunity to work with a leader in Process Mining and AI-driven business operations.
• Ownership from day one with Restricted Stock Units (RSUs) and merit-based refresh grants.
• Inclusive parental leave policy offering 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers.
• Unlimited paid time off (PTO) in applicable regions and generous PTO globally.
• Flexible hybrid work model that balances remote work with office collaboration.
• Access to continuous growth opportunities through mentorship programs and a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and dedicated wellness weeks.
• Participation in annual Impact Days for community and environmental volunteering.

Degree Requirement: Not Specified

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