AI Program Manager

AI Program Manager Overview

Bloomreach is at the forefront of creating an advanced platform for personalization, transforming how businesses engage with their customers through AI-driven solutions. We are seeking an AI GTM Program Manager to lead our AI SDR program, which is essential for driving sales meetings and enhancing customer interactions.

Key Responsibilities

• Oversee the AI SDR program from start to finish, managing both inbound and outbound operations across multiple regions including AMER, EMEA, and APAC.
• Determine the enrollment criteria for participants, the content delivered by AI agents, and the process for human intervention.
• Establish and track key performance indicators such as meetings booked, accepted, and qualified pipeline created, while reporting ROI to leadership.
• Collaborate with SDR teams to identify and resolve issues related to lead quality, prioritization, and follow-up processes.
• Define the division of tasks between AI agents and human SDRs, adjusting responsibilities based on performance data.
• Transition from manual targeting to continuous enrollment driven by account scoring and engagement metrics.
• Enhance the outreach experience by ensuring that communications are relevant and timely based on buyer signals.
• Automate program reporting to provide real-time insights on volume, coverage, and results.
• Develop and launch additional agentic programs once the core AI SDR program is functioning effectively.

Requirements

• Proven experience managing programs with measurable outcomes in demand generation, SDR/BDR, or go-to-market strategies.
• Familiarity with AI workflows and the ability to oversee automation processes effectively.
• Strong understanding of ROI metrics and the ability to construct cost-per-outcome models.
• Experience in diagnosing and resolving team issues, particularly in sales environments.
• Ability to view processes from the buyer’s perspective and ensure outreach is valuable to them.
• Technical proficiency to understand workflows and data models, with a willingness to learn new tools quickly.
• Experience working in a global context, comfortable with multiple languages and time zones.
• Hands-on experience with LLM tooling and familiarity with B2B SaaS demand generation is a plus.

Benefits

• Flexible working hours and a virtual-first approach with access to multiple Bloomreach hubs worldwide.
• Five paid days off annually for volunteering activities.
• Access to a People Development Program and a professional education budget of $1,500 per year.
• Employee Assistance Program for non-work-related challenges and subscription to the Calm app for mental well-being.
• Quarterly ‘DisConnect’ days for team bonding and relaxation.
• Extended parental leave of up to 26 weeks for primary caregivers.
• Participation in company performance bonuses and stock options based on role and seniority.
• Employee referral bonuses of up to $3,000 and recognition for work anniversaries.

If you are excited about the opportunity to lead innovative AI-driven programs and transform customer experiences, we encourage you to apply!

Degree Requirement: Not Specified

Visa Sponsorship May be