Account Manager – Dutch speaking

Account Manager – Dutch speaking Overview

At Algolia, we take pride in being a leader in AI Search technology, empowering over 18,000 businesses to provide fast and predictive search experiences. We handle more than 30 billion search requests weekly, significantly surpassing competitors. Our recent funding round has strengthened our position, allowing us to continue enhancing our platform and serving esteemed clients.

As an Account Manager within our Commercial team, you will be responsible for managing and expanding a portfolio of existing customers. Your role will involve building strong relationships with key stakeholders, identifying new opportunities, and ensuring that customers derive measurable value from our platform. A strategic approach to account management is essential, as you will align our solutions with customer goals to foster adoption and drive revenue growth.

Your Responsibilities:

• Manage a substantial portfolio of existing commercial clients, ensuring retention and growth of recurring revenue.
• Develop a comprehensive understanding of each client’s business goals, use cases, and success metrics to identify opportunities for upselling and cross-selling.
• Serve as the main commercial contact for assigned accounts, fostering strong, trust-based relationships with key stakeholders and decision-makers.
• Create and implement account planning and execution strategies that align Algolia’s solutions with customer objectives, maximizing the value derived from the platform.
• Lead discussions regarding renewals, pricing, and expansion opportunities within the existing customer base.
• Collaborate closely with Customer Success, Solutions Engineering, Support, and other teams to proactively meet customer needs and enhance their experience.
• Monitor account health and usage metrics to detect potential risks early, taking necessary actions to prevent churn.
• Maintain accurate forecasting and pipeline management for your accounts, focusing on predictable revenue retention and growth.
• Act as a trusted advisor to clients by providing insights, best practices, and a consultative approach that aligns with Algolia’s leadership in search technology.

Requirements:

• Fluency in both Dutch and English.
• A minimum of 4 years of experience in a B2B SaaS sales or account management role, with a focus on renewals and revenue expansion, preferably in eCommerce or digital experience platforms.
• A strong customer-centric mindset with a genuine interest in fostering long-term relationships and ensuring customer success.
• Experience in managing and growing a portfolio of accounts, including roles focused on Account Management, Customer Growth, Renewals, or Account Executive positions.
• Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts.
• Strong collaboration skills, capable of effectively engaging with cross-functional teams to address customer challenges.
• Comfortable working in a fast-paced, high-growth environment, managing a large volume of accounts while maintaining attention to detail.

Benefits:

• Competitive annual total cash compensation ranging from £127,000 to £160,000, including base salary and commission.
• Flexible workplace strategy allowing employees to choose their work location and schedule, promoting autonomy and trust.
• Inclusive workplace culture that values diversity and collaboration.

Algolia is committed to creating an inclusive environment where all employees are respected and supported. We encourage candidates who share our values and enthusiasm for building the best search and discovery technology to apply.

Degree Requirement: Not Specified

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