Trigent Software Off Campus Recuitement 2023|B.Tech/B.E. in Any Specialization|Bangalore/Bengaluru

Trigent Software is conducting an off campus recruitment for Service Desk Management with Bachelor Degree B.Tech/B.E. in Any Specialization|Bangalore/Bengaluru

More details about this job position is given below.

Trigent Software Off Campus Recuitement 2023|B.Tech/B.E. in Any Specialization|Bangalore/Bengaluru

Role Description :

• Act as the ongoing interface between the client and the system or application.
• Dedicated to quality, using exceptional communication skills to keep our world class systems running.
• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :

• Service Desk Management, SSI
• Service Desk Voice Support NON SSI

Good to Have Skills :

SSI: NON SSI:

Job Requirements -Key Responsibilities :

• L1 Service Desk Call taking profile.
• Respond to the issues reported by customer predominantly through voice and emails, chat, etc.
• Identify, investigate, and diagnose the issue.
• Provide resolution to customer based on in scope processes.
• Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group.
• Achieve client  defined targets.

Technical Experience :

• Incident management and usage of ticketing tools.
• Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills.
• One to three years of experience.
• Minimum one year of experience in Service Desk domain supporting global customers.

Professional Attributes :

• Excellent verbal and written communication skills with email etiquette and customer service skills.
• 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement.
• 5 days working per week with two weekly offs based on roster.

Industry type: IT Services & Consulting
Functional area: Customer Success,Service & Operations
Role: Customer Service
Role category: Customer Success, Service & Operations – Other
Employment type: Full Time, Permanent
Education: B.Tech/B.E. in Any Specialization