Kofax off campus recruitment 2023 | Diploma/Bachelor’s degree | Hyderabad.

Kofax is conducting an off campus recruitment for Technical Support for candidates with Diploma/Bachelor’s degree.
More details about this internship position is provided below.
Kofax off Campus Recruitment 2023 |Diploma or Bachelor’s degree |Hyderabad.
Internship Role : Technical Support.
Qualification : Diploma or Bachelor’s degree.
Internship Location : Hyderabad.

Skills/about you:

• Strong, structured analytical skills.
• Excellent time management skills.
• Strong and effective English language communications: verbal, listening, written and presentation skills.
• Strong interpersonal skills.
• Professional demeanor.
• Exceptional customer service skills with effective follow-through.
• Willingness to own problems and see them to completion.
• Ability to work under pressure in a fast-paced production environment.
• Excellent keyboard/data entry skills (speed & accuracy).
• Self-starter and able to work independently.
• Ability to adhere to shift scheduling

Basic Knowledge on below concepts:

• Windows Troubleshooting.
• Network topology.
• Network printing (TCP/IP, LPR, IPP, IPPS).
• Concepts of print drivers, SNMP.
• Excellent Communication skills.
• Willing to work in Night Shifts.

About the Role:

• Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability.
• Opening tickets for customers and Partners with accuracy and attention to detail.
• Reviewing inbound Support email and tickets, actioning as per policy
  Alerting on status of Support incident backlog.
• Researching maintenance and support terms for all customers and linking the appropriate asset where applicable.
• Resetting and consolidating organizational customer records.
• Facilitating data integrity within internal systems.
• Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations).
• Obtaining and recording shipping tracking information.
• Editing and updating internal documentation.
• Investigating, evaluating, and recommending improvements to departmental policies and procedures.
• Identifying Maintenance and Support revenue opportunities.
• Special projects as dictated by business need.

Interested and Eligible candidates can apply for this position using the Apply button below.