HCL TECH OF CAMPUS RECUITEMENT 2023|BCA, BSc(IT/CS ) Batch – 2022,2023|Nagpur,Maharashtra, Lucknow,Uttar Pradesh

HCL Tech is conducting an off campus recuitement for Graduate trainee with a BCA, BSc(IT/CS ) Batch – 2022,2023|Nagpur,Maharashtra, Lucknow,Uttar Pradesh.

More details about this job position is given below

HCL TECH OF CAMPUS RECUITEMENT 2023|BCA, BSc(IT/CS ) Batch – 2022,2023|Nagpur,Maharashtra, Lucknow,Uttar Pradesh

Role and responsibilities:

• Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users.
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
•  Administer and provide User account provisioning.
•  Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
•  Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
• Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
• Troubleshoot client software and basic network connectivity problems.
• Identify, evaluate and prioritize customer problems and complaints.
•  May train users and operators on a limited basis and/or may write training procedures.
• Participate in ongoing training and departmental development.
• Routine maintenance updates with other IT staff and business units.
•  Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations.
•  Performing User, Privileged and Supplier Access Reviews (Governance).
•  Enable users to work more efficiently and effectively with IT solutions.
•  Be willing to participate in on-the-job training designed to enhance skills and support capabilities.

Skill Sets Required:

• Good Communication Skills.
• Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required.
• Should have knowledge of Windows Operating systems.
• Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• Disciplined, systematic problem-solving skills required.
• Knowledge of <div class=glossaryItemTitle>active directory</div>
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• Readiness to demonstrate a proactive attitude.

Educational Qualifications:

BCA, BSc(IT/CS )

Batch – 2022,2023
Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: B.A in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization
Key Skills:
Skills highlighted with ‘‘ are preferred keyskills
Computer Skillscommunication skills
Interpersonal Skills

Interested and Eligible candidates can apply for this position using the apply button below.