ciena company name off campus recruitment 2023 | Bachelor’s degree in technical field | Gurgaon

Ciena is conducting an off campus recruitment for Global Technical Support for candidates with Bachelor’s degree in technical field.
More details about this job position is provided below.
Ciena off Campus Recruitment 2023 |Bachelor’s degree in technical field| Gurgaon.
Job Role : Global Technical Support.
Qualification : Bachelor’s degree in technical field.
Batch : 2020/2021/2022/2023
Job Location : Gurgaon.
Last Date : ASAP.
Skills/About You :

• Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel.
• Ability to analyze, trouble-shoot and resolve problems.
• Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision.
• An understanding of transport and switching systems for telecommunications applications and Optical Networking.
• Familiar with various types of test equipment for optical and protocol testing.
• System level trouble shooting on fiber optic telecommunications transport and switching equipment.
• Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier.
• Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
• Knowledge of computers, data communications, Linux and IP network experience would be a benefit.
• Experience with network management systems would be beneficial
  Strong background in relationship building and Customer focus.
• Team player.
• Ability to deal with stressful situations.
• Must have the ability to communicate in English language both verbal and written.
  SPECIFIC RESPONSIBILITIES:
• Automate data collection and issue resolution.
• Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
• Review with senior engineers issues found in the field and assist.
  Communication with Design and Supply Chain on problems found
  Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers.
• Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
• Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training .
• Contribute to publishing of MOP/ISB/FSB documents.
• Contribute to knowledgebase (KCS).
• Perform a Customer Lead Engineer roll for specific customers.
• Resident Engineering functions on-site or remote.
• Travel to customer sites and Ciena locations globally.

Interested and Eligible candidates can apply for this position using the Apply button below