Customer Support Analyst | Aptean |Madurai, Tamil Nadu | BBA / M.com / M.sc |2022 | 2023

Aptean is hiring Customer Support Analyst from the batch 2022-2023 with BBA / M.com / M.sc degree.

More details about this are provided below.

Job Title: Customer Support Analyst

Location: Madurai, Tamil Nadu

Last Date: ASAP

Qualification:

Degree: BBA / M.com / M.sc
Year of Passing: 2022 & 2023 (Without any history of arrears/backlogs in academics)
Percentage: Above 65% in academics

Job Role:

• Responding to and resolving customer problems via calls, emails, and remote access for Aptean products.
• Conducting in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
• Isolating and providing resolution to customer issues or qualifying them for further assistance from R&D or other functions.
• Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution.
• Working independently with empathy and a sense of urgency to escalate customer issues and collaborate to provide timely resolution.
• Adhering to department performance goals and production standards.

Skills Required:

• Excellent analytical and investigative skills.
• Ability to explain technical procedures clearly to customers.
• Excellent communication and interpersonal skills.
• Technical skills include writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with Visual Studio, good understanding of Windows operating system and IIS (Internet Information Server).
• Good logical skills, basic programming knowledge is an added advantage.
• Excellent verbal and written communication skills, including active listening and asking appropriate questions.
• Strong ability to work on multiple issues in a fast-paced environment and prioritize work accordingly.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with Cloud technology basics is an added advantage.
• High adaptability and ability to work under pressure while remaining flexible to changing schedules and demands.

Eligibility Criteria:

• The candidate must have a degree in BBA / M.com / M.sc.
• The year of passing should be 2022 & 2023, and there should be no history of arrears/backlogs in academics.
• The candidate should have a percentage of above 65% in academics.