At IBM, work is more than a job \u2013 it\u2019s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you\u2019ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world\u2019s most challenging problems? If so, lets talk.<\/p>\n
Your Role and Responsibilities
\nWe are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world\u2019s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
\nResponsibilities<\/p>\n
L3 Support Engineers debug reported problems, design, develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.<\/p>\n
Required Technical and Professional Expertise<\/p>\n
1-2 years of C programming experience
\n1-2 years of UNIX or Windows experience (especially system internals)
\n1-2 years database experience with Oracle or Db2 or MS SQL Server
\n1-2 years of Java programming experience (for the Java client)
\n1-2 years Microsoft ASP experience (for IDM Desktop)
\nExperience with building product software<\/p>\n
Preferred Technical and Professional Expertise<\/p>\n
Basic Graduation from reputed college
\nProvide Customer Support for ECM Software products; troubleshooting, problem determination, Log, trace, and other software diagnostic analysis, defect fix development and testing, incident management and Customer communication.<\/p>\n
Interested and Eligible candidates can apply for this position using the Apply button below.<\/p>\n","protected":false},"author":46,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":0,"_promoted":"","_job_location":"Bangalore, Hyderabad, Pune, Mumbai, Chennai, Gurgaon, Kolkata, Indore, Jaipur","_application":"https:\/\/careers.ibm.com\/job\/19335504\/software-support-remote\/","_company_name":"IBM","_company_website":"https:\/\/careers.ibm.com\/job\/19335504\/software-support-remote\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[106],"class_list":{"0":"post-28356","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-full-time"},"yoast_head":"\n