{"id":28129,"date":"2023-10-03T14:00:23","date_gmt":"2023-10-03T14:00:23","guid":{"rendered":"https:\/\/developerpublish.com\/academy\/?post_type=job_listing&#038;p=28129"},"modified":"2023-10-03T14:00:23","modified_gmt":"2023-10-03T14:00:23","slug":"trigent-software-bangalore-bengaluru-106-trigent-software-off-campus-recuitement-2023b-tech-b-e-in-any-specializationbangalore-bengaluru","status":"publish","type":"job_listing","link":"https:\/\/developerpublish.com\/academy\/job\/trigent-software-bangalore-bengaluru-106-trigent-software-off-campus-recuitement-2023b-tech-b-e-in-any-specializationbangalore-bengaluru\/","title":{"rendered":"Trigent Software Off Campus Recuitement 2023|B.Tech\/B.E. in Any Specialization|Bangalore\/Bengaluru"},"content":{"rendered":"<p><strong>Trigent<\/strong> <strong>Software<\/strong> is conducting an off campus recruitment for Service Desk Management with Bachelor Degree B.Tech\/B.E. in Any Specialization|Bangalore\/Bengaluru<\/p>\n<p>More details about this job position is given below.<\/p>\n<p><strong>Trigent Software Off Campus Recuitement 2023|B.Tech\/B.E. in Any Specialization|Bangalore\/Bengaluru<\/strong><\/p>\n<p>Role Description :<\/p>\n<ul>\n<li>Act as the ongoing interface between the client and the system or application.<\/li>\n<li>Dedicated to quality, using exceptional communication skills to keep our world class systems running.<\/li>\n<li>Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.<\/li>\n<\/ul>\n<p>Must have Skills :<\/p>\n<ul>\n<li>Service Desk Management, SSI<\/li>\n<li>Service Desk Voice Support NON SSI<\/li>\n<\/ul>\n<p>Good to Have Skills :<\/p>\n<p>SSI: NON SSI:<\/p>\n<p>Job Requirements -Key Responsibilities :<\/p>\n<ul>\n<li>L1 Service Desk Call taking profile.<\/li>\n<li>Respond to the issues reported by customer predominantly through voice and emails, chat, etc.<\/li>\n<li>Identify, investigate, and diagnose the issue.<\/li>\n<li>Provide resolution to customer based on in scope processes.<\/li>\n<li>Follows the incident life cycle as defined by process &#8211; log the incident &#8211; categorize and document &#8211; resolve or assign the incident to relevant assignment group.<\/li>\n<li>Achieve client \u00a0defined targets.<\/li>\n<\/ul>\n<p>Technical Experience :<\/p>\n<ul>\n<li>Incident management and usage of ticketing tools.<\/li>\n<li>Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills.<\/li>\n<li>One to three years of experience.<\/li>\n<li>Minimum one year of experience in Service Desk domain supporting global customers.<\/li>\n<\/ul>\n<p>Professional Attributes :<\/p>\n<ul>\n<li>Excellent verbal and written communication skills with email etiquette and customer service skills.<\/li>\n<li>24&#215;7 Support, mostly night shifts and rotation are ONLY as per project requirement.<\/li>\n<li>5 days working per week with two weekly offs based on roster.<\/li>\n<\/ul>\n<p><strong>Industry type:<\/strong> IT Services &amp; Consulting<br \/>\n<strong>Functional area:<\/strong> Customer Success,Service &amp; Operations<br \/>\n<strong>Role:<\/strong> Customer Service<br \/>\n<strong>Role category:<\/strong> Customer Success, Service &amp; Operations &#8211; Other<br \/>\n<strong>Employment type:<\/strong> Full Time, Permanent<br \/>\n<strong>Education:<\/strong> B.Tech\/B.E. in Any Specialization<\/p>\n","protected":false},"author":44,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":0,"_promoted":"","_job_location":"Bangalore\/Bengaluru","_application":"https:\/\/www.firstnaukri.com\/job-listings-service-desk-management-bangalore-fresher-3-00lpa-trigent-software-bangalore-bengaluru-0-to-2-years-210923008812","_company_name":"Trigent Software","_company_website":"https:\/\/www.firstnaukri.com\/job-listings-service-desk-management-bangalore-fresher-3-00lpa-trigent-software-bangalore-bengaluru-0-to-2-years-210923008812","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[106],"class_list":{"0":"post-28129","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - 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