{"id":28123,"date":"2023-10-03T13:14:49","date_gmt":"2023-10-03T13:14:49","guid":{"rendered":"https:\/\/developerpublish.com\/academy\/?post_type=job_listing&#038;p=28123"},"modified":"2023-10-03T13:14:49","modified_gmt":"2023-10-03T13:14:49","slug":"hcl-tech-nagpurmaharashtra-lucknowuttar-pradesh-106-hcl-tech-of-campus-recuitement-2023bca-bscit-cs-batch-20222023nagpurmaharashtra-lucknowuttar-pradesh","status":"publish","type":"job_listing","link":"https:\/\/developerpublish.com\/academy\/job\/hcl-tech-nagpurmaharashtra-lucknowuttar-pradesh-106-hcl-tech-of-campus-recuitement-2023bca-bscit-cs-batch-20222023nagpurmaharashtra-lucknowuttar-pradesh\/","title":{"rendered":"HCL TECH OF CAMPUS RECUITEMENT 2023|BCA, BSc(IT\/CS ) Batch &#8211; 2022,2023|Nagpur,Maharashtra, Lucknow,Uttar Pradesh"},"content":{"rendered":"<p><strong>HCL Tech<\/strong> is conducting an off campus recuitement for Graduate trainee with a BCA, BSc(IT\/CS ) Batch &#8211; 2022,2023|Nagpur,Maharashtra, Lucknow,Uttar Pradesh.<\/p>\n<p>More details about this job position is given below<\/p>\n<p><strong>HCL TECH OF CAMPUS RECUITEMENT 2023|BCA, BSc(IT\/CS ) Batch &#8211; 2022,2023|Nagpur,Maharashtra, Lucknow,Uttar Pradesh<\/strong><\/p>\n<p>Role and responsibilities:<\/p>\n<ul>\n<li>Provide hardware\/software\/network problem diagnosis\/resolution via telephone\/email\/chat for customers end users.<\/li>\n<li>Route problems to internal 2nd and 3rd level IT support staff.<\/li>\n<li>Coordinate and manage relationships with vendors and support staff that provide hardware\/software\/network problem resolution.<\/li>\n<li>\u00a0Administer and provide User account provisioning.<\/li>\n<li>\u00a0Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.<\/li>\n<li>Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders\/incidents to appropriate support teams and follow up until closure.<\/li>\n<li>\u00a0Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.<\/li>\n<li>Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).<\/li>\n<li>Troubleshoot client software and basic network connectivity problems.<\/li>\n<li>Identify, evaluate and prioritize customer problems and complaints.<\/li>\n<li>\u00a0May train users and operators on a limited basis and\/or may write training procedures.<\/li>\n<li>Participate in ongoing training and departmental development.<\/li>\n<li>Routine maintenance updates with other IT staff and business units.<\/li>\n<li>\u00a0Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations.<\/li>\n<li>\u00a0Performing User, Privileged and Supplier Access Reviews (Governance).<\/li>\n<li>\u00a0Enable users to work more efficiently and effectively with IT solutions.<\/li>\n<li>\u00a0Be willing to participate in on-the-job training designed to enhance skills and support capabilities.<\/li>\n<\/ul>\n<p>Skill Sets Required:<\/p>\n<ul>\n<li>Good Communication Skills.<\/li>\n<li>Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required.<\/li>\n<li>Should have knowledge of Windows Operating systems.<\/li>\n<li>Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.<\/li>\n<li>Disciplined, systematic problem-solving skills required.<\/li>\n<li>Knowledge of <a class=\"glossaryLink\" href=\"https:\/\/developerpublish.com\/academy\/glossary\/active-directory\/\" target=\"_blank\" rel=\"noopener\" aria-describedby=\"tt\" data-cmtooltip=\"&quot;&lt;br\"> &lt;div class=glossaryItemTitle&gt;<\/a><a class=\"glossaryLink\" href=\"https:\/\/developerpublish.com\/academy\/glossary\/active-directory\/\" target=\"_blank\" rel=\"noopener\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;\/p&gt;\n&lt;div class=glossaryItemTitle&gt;active directory&lt;\/div&gt;\n&lt;div class=glossaryItemBody&gt;Active Directory (AD) is a directory service and database management system developed by Microsoft. It is a crucial component of the Windows Server(...)&lt;\/div&gt;\n&lt;p&gt;\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\">active directory<\/a><a class=\"glossaryLink\" href=\"https:\/\/developerpublish.com\/academy\/glossary\/active-directory\/\" target=\"_blank\" rel=\"noopener\" aria-describedby=\"tt\" data-cmtooltip=\"&quot;&lt;br\">&lt;\/div&gt;<br \/>\n&lt;div class=glossaryItemBody&gt;Active Directory (AD) is a directory service and database management system developed by Microsoft. It is a crucial component of the Windows Server(&#8230;)&lt;\/div&gt;<br \/>\n&lt;p&gt;&#8221; data-gt-translate-attributes=&#8221;[{&#8220;attribute&#8221;:&#8221;data-cmtooltip&#8221;, &#8220;format&#8221;:&#8221;html&#8221;}]&#8221;&gt;Active Directory<\/a>, Exchange 2003\/2007.<\/li>\n<li>Readiness to demonstrate a proactive attitude.<\/li>\n<\/ul>\n<p>Educational Qualifications:<\/p>\n<p>BCA, BSc(IT\/CS )<\/p>\n<p>Batch &#8211; 2022,2023<br \/>\nRole:\u00a0Customer Service<br \/>\nIndustry Type:\u00a0IT Services &amp; Consulting<br \/>\nDepartment:\u00a0Customer Success,\u00a0Service &amp; Operations<br \/>\nEmployment Type:\u00a0Full Time, Permanent<br \/>\nRole Category:\u00a0Customer Success, Service &amp; Operations &#8211; Other<br \/>\nEducation<br \/>\nUG:\u00a0B.A in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization<br \/>\nKey Skills:<br \/>\nSkills highlighted with \u2018\u2018 are preferred keyskills<br \/>\nComputer Skillscommunication skills<br \/>\nInterpersonal Skills<\/p>\n<p>Interested and Eligible candidates can apply for this position using the apply button below.<\/p>\n","protected":false},"author":44,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":0,"_promoted":"","_job_location":"Nagpur,Maharashtra, Lucknow,Uttar Pradesh","_application":"https:\/\/www.naukri.com\/job-listings-graduate-trainee-hcltech-nagpur-maharashtra-lucknow-uttar-pradesh-0-to-1-years-060723009782?utm_source=developerpublish.com","_company_name":"HCL Tech","_company_website":"https:\/\/www.naukri.com\/job-listings-graduate-trainee-hcltech-nagpur-maharashtra-lucknow-uttar-pradesh-0-to-1-years-060723009782?utm_source=developerpublish.com","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[106],"class_list":{"0":"post-28123","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - 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