{"id":27909,"date":"2023-09-15T14:19:30","date_gmt":"2023-09-15T14:19:30","guid":{"rendered":"https:\/\/developerpublish.com\/academy\/?post_type=job_listing&#038;p=27909"},"modified":"2023-09-15T14:19:30","modified_gmt":"2023-09-15T14:19:30","slug":"aptean-madurai-tamil-nadu-106-customer-support-analyst-aptean-madurai-tamil-nadu-bba-m-com-m-sc-2022-2023","status":"publish","type":"job_listing","link":"https:\/\/developerpublish.com\/academy\/job\/aptean-madurai-tamil-nadu-106-customer-support-analyst-aptean-madurai-tamil-nadu-bba-m-com-m-sc-2022-2023\/","title":{"rendered":"Customer Support Analyst | Aptean |Madurai, Tamil Nadu | BBA \/ M.com \/ M.sc |2022 | 2023"},"content":{"rendered":"<p><strong>Aptean is hiring Customer Support Analyst from the batch 2022-2023 with BBA \/ M.com \/ M.sc degree.<\/strong><\/p>\n<p>More details about this are provided below.<\/p>\n<p>Job Title: Customer Support Analyst<\/p>\n<p>Location: Madurai, Tamil Nadu<\/p>\n<p>Last Date: ASAP<\/p>\n<p>Qualification:<\/p>\n<p>Degree: BBA \/ M.com \/ M.sc<br \/>\nYear of Passing: 2022 &amp; 2023 (Without any history of arrears\/backlogs in academics)<br \/>\nPercentage: Above 65% in academics<\/p>\n<p>Job Role:<\/p>\n<ul>\n<li>Responding to and resolving customer problems via calls, emails, and remote access for Aptean products.<\/li>\n<li>Conducting in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.<\/li>\n<li>Isolating and providing resolution to customer issues or qualifying them for further assistance from R&amp;D or other functions.<\/li>\n<li>Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution.<\/li>\n<li>Working independently with empathy and a sense of urgency to escalate customer issues and collaborate to provide timely resolution.<\/li>\n<li>Adhering to department performance goals and production standards.<\/li>\n<\/ul>\n<p>Skills Required:<\/p>\n<ul>\n<li>Excellent analytical and investigative skills.<\/li>\n<li>Ability to explain technical procedures clearly to customers.<\/li>\n<li>Excellent communication and interpersonal skills.<\/li>\n<li>Technical skills include writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with Visual Studio, good understanding of Windows operating system and IIS (Internet Information Server).<\/li>\n<li>Good logical skills, basic programming knowledge is an added advantage.<\/li>\n<li>Excellent verbal and written communication skills, including active listening and asking appropriate questions.<\/li>\n<li>Strong ability to work on multiple issues in a fast-paced environment and prioritize work accordingly.<\/li>\n<li>Proficiency with Microsoft Office Suite (Excel, Outlook, Word).<\/li>\n<li>Familiarity with Cloud technology basics is an added advantage.<\/li>\n<li>High adaptability and ability to work under pressure while remaining flexible to changing schedules and demands.<\/li>\n<\/ul>\n<p>Eligibility Criteria:<\/p>\n<ul>\n<li>The candidate must have a degree in BBA \/ M.com \/ M.sc.<\/li>\n<li>The year of passing should be 2022 &amp; 2023, and there should be no history of arrears\/backlogs in academics.<\/li>\n<li>The candidate should have a percentage of above 65% in academics.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"author":47,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":0,"_promoted":"","_job_location":"Madurai, Tamil Nadu","_application":"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=sMIOVgzfjE6YSKFXGIY7tiekF4ruqbRMj63ry5uRorhUMTQ3NVlOV1ZRUUlIVzQxS0tISFFNRDJNQi4u","_company_name":"Aptean","_company_website":"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=sMIOVgzfjE6YSKFXGIY7tiekF4ruqbRMj63ry5uRorhUMTQ3NVlOV1ZRUUlIVzQxS0tISFFNRDJNQi4u","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[106],"class_list":{"0":"post-27909","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Analyst | Aptean |Madurai, Tamil Nadu | BBA \/ M.com \/ M.sc |2022 | 2023 - DeveloperPublish<\/title>\n<meta name=\"description\" content=\"Aptean is hiring Customer Support Analyst from the batch 2022-2023 with BBA \/ M.com \/ M.sc degree. 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